Senior IT Executive Support Technician

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Senior IT Executive Support Technician

@ LHC Group

  • This senior support resource will be working with corporate c-suite/executive leadership team with their questions and issues regarding desktops, laptops, printers and LAN issues

  • Requires experience in adding users to network domains - adding network printers and trouble-shooting connectivity issues

  • Experience in cycling through structured escalation procedures, ticket management, as well as, documentation within knowledge management resources
  • Role will be 80% hands-on support and 20% remote support - Will also be responsible for additional hands-on end user support requests that may include setting up AV and video conferences for executive meetings as well as conference room meetings
  • Experience applications support using Citrix software
  • Required to perform PC repair and refreshes
  • Use Acronis for imaging and redeployment of computers
  • Manage access to email with in Microsoft Exchange consol
  • Remote deployment of applications
  • Grant/Deny/Test building security codes for new or terminated users


Qualifications:

  • Have 5 years’ overall experience with 2 years’ experience supporting corporate c-suite/executive leadership team
  • The position requires an executive-level poise and temperament – must be to manage through high pressure situations.
  • Advanced analysis, troubleshooting and problem resolution of desktops, laptops, printers and LAN issues
  • The incumbent will also support remote offices as a helpdesk resource working within a high volume environment – as the team provides internal support for employees and remote support to 53 client sites across the US
  • Strengths to include Windows 10,  Active Directory, routers, switches and modems as well as working with ISP's
  • Not an 8-5 type role- Will be expected support before and after hours normal business hours to align with the executive schedule - and at may be required to provide help on technical issues at an individual’s home
  • Minimal Travel requirements required – for overnight travel
  • Requires a clean driving record to use the company car as needed.


How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: June 02, 2021
Application Deadline: July 02, 2021