Senior Director of Customer Care

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Senior Director of Customer Care

@ Stuller

  • Develop and lead strategy, planning, and implementation activities related to enhancing our service level, growing top line sales and elevating customer experiences.  
  • Maintain a strong focus on attracting, retaining, leading, developing, and engaging associates.
  • Build programs to enhance the employee experience and increase team morale.
  • Create accountability in terms of metrics, service level as well as technical skills and knowledge within the team.
  • Work collaboratively throughout the organization to develop and implement cohesive strategies.
  • Manage productivity through data analysis to inform decisions related to service level.
  • Develop and report on KPI’s aligned with company growth goals.


Qualifications:

Skills:

  • Propose and initiate actions on new ideas that improve our service level and employee experience.
  • Gather the necessary information to fully understand the scope of the problem; apply critical thinking to develop options, identify assumptions and consider impacts.
  • Create an environment that fosters teamwork and recognizes others’ accomplishments.
  • Require high personal and team performance standards, lead by example and motivates others to perform at a higher level.
  • Able to give and is open to constructive performance feedback; holds self and others accountable for performance and actions.
  • Creates a culture of development by coaching and teaching others.
  • Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.
  • Demonstrates a sense of urgency to act decisively and quickly
  • Establishes goals and takes appropriate action to achieve results.
  • Strives to achieve excellent results by creating a culture of continuous improvement.
  • Dynamic Personality that builds excitement and motivation within the team
  • Excellent verbal and written communication skills, including presentation skills.
  • Proficient in Microsoft Office suite of products, especially Outlook and Excel.


Experience

  • Bachelor of Marketing, Sales, Business Development, or 7-10 years related leadership experience.
  • Minimum 5 years’ experience in a high volume customer sales and service environment.
  • Bachelor of Marketing, Sales, Business Development, or 5-10 years related work experience.
  • Salesforce™ experience preferred or experience with other CRM software system


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: January 10, 2022
Application Deadline: February 11, 2022