Returns Mail & Credit Processor


Returns Mail & Credit Processor

@ Stuller


  • As a Returns Mail & Credit Processor your Primary job is to prepare packages for credit processors as well as verify packages that require special attention.  
  • You will receive and enter all incoming mail into our tracking system & are responsible for Processing of returned merchandise for credit or refund and contacting customers on issues with their return.

Essential Duties & Responsibilities: 

  • Enter incoming mail
  • Back up company runner in delivering in house mail
  • Scan bar code on filler label that is applied to customer product
  • Sort product lines into bins
  • Confirm and Pack customer orders
  • Maintain  required accuracy
  • Order catalogs and other departmental supplies
  • Pick up merchandise at the front desk that was returned by local customers or associates.
  • Prepare packages for credit processors
  • Sort, scan, and open returned merchandise from shipping dept.
  • Verify packages that require special attention or forwarded to other departments
  • Communicate with customers regarding returned items.
  • Identify and process specific department errors.
  • Process customer returns for credit, refund, repair or exchange.



  • High school diploma or equivalent
  • Able to stand for 4 to 6 hours
  • Able to read and has basic math skills
  • Work at a fast pace
  • Ability to work independently and within a team environment.
  • Excellent written, listening, and verbal communication skills in English.
  • Exceptional decision making skills.
  • Ability to communicate effectively utilizing telephone, email, or one on one conversation.
  • Must be able to maintain composure and handle high stress situations.

How to Apply:

Apply online at

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Location: Lafayette, LA
Date Posted: June 14, 2022
Application Deadline: July 14, 2022
Job Type: Full-time