The Customer Service Credit Processor position is to process returned merchandise for credit or refund in a timely manner to ensure customer satisfaction.
The primary description of these interactions is; processing returned merchandise for credit or refund, handling customer inquiries and updating customer profiles in the customer relationship management system.
Essential Duties & Responsibilities:
Seek to capture customer information and record into customer relationship management system.
Communicate with customers regarding returned items.
Identify and process specific department errors.
Process customer returns for credit, refund, repair or exchange.
Make copies of invoices or other documents when requested.
Ability to work independently and within a team environment.
Excellent written, listening, and verbal communication skills.
Ability to communicate effectively utilizing telephone, email, or one on one conversation.
An extensive training course will provide on the job training. Successful completion of this training is required.
Computer keyboarding, navigation of web based applications, and basic math skills.
Must be able to follow instruction both verbal and written, in English.
Must be able to maintain composure and handle high stress situations.