Returns Credit Processor

Back

Returns Credit Processor

@ Stuller

The Customer Service Credit Processor position is to process returned merchandise for credit or refund in a timely manner to ensure customer satisfaction. The primary description of these interactions is; processing returned merchandise for credit or refund, handling customer inquiries and updating customer profiles in the customer relationship management system.

Essential Duties & Responsibilities:

  • Seek to capture customer information and record into customer relationship management system.
  • Communicate with customers regarding returned items.
  • Identify and process specific department errors.
  • Process customer returns for credit, refund, repair or exchange.
  • Make copies of invoices or other documents when requested.

Work Hours: 10:00am - 6:30pm


Qualifications:

Skills:

  • Ability to work independently and within a team environment.
  • Excellent written, listening, and verbal communication skills.
  • Ability to communicate effectively utilizing telephone, email, or one on one conversation.
  • An extensive training course will provide on the job training. Successful completion of this training is required.
  • Computer keyboarding, navigation of web based applications, and basic math skills.
  • Must be able to follow instruction both verbal and written, in English.
  • Must be able to maintain composure and handle high stress situations.

Experience:

  • High school diploma or equivalent


How to Apply:

Please apply online at www.stuller.com/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: May 24, 2021
Application Deadline: June 24, 2021