Production Support Analyst

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Production Support Analyst

@ CGI

CGI is hiring a Product Support Analyst to join our dynamic team.

At CGI, you get to build solutions as a full time consultant with a world-class IT company. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who build quality solutions for a variety of customers. Take your talents to a company that inspires growth and values your ideas.

Your future duties and responsibilities:

  • Excellent communication skills
  • Customer point of contact
  • Frontline Incident Triage & Resolution
  • 24x7 Oncall Support
  • Resolves P3/P4 & Minor Impacting Incidents
  • Eyes on Glass Monitoring
  • Infrastructure Health Checks
  • Known Error Database Owners (KEDB)
  • Logging of ALM Defects for Minor Impacting Incidents
  • Aged Incidents
  • War Room Monitoring Representation
  • Incident Analysis & Recommendation
  • Out of Service Page CR & Content Owners
  • Service Requests (Purge Phone Number, etc.)
  • Release & Transition Support & Participation


Qualifications:

  • Overall 3+ years of experience with software development or production support role
  • 3 years of experience/skills on Windows and Midrange (Unix) environments
  • Experience working with Service Now
  • Must be able to work a rotating 24 by 7 shift.

DESIRED QUALIFICATIONS/NON-ESSENTIAL SKILLS REQUIRED

  • Experience working in Financial industry
  • Experience working in Agile environment.
  • Experience working in Cyber Security, Data Power, Security Protocols, SSO Authentication, Ping Identity
  • Experience with Java, J2EE, Apache, IBM WebSphere, WebSphere ESB, MSSQL, HTML, JavaScript, XML, JSON, Oracle, MQ Series


How to Apply:

Please apply online at https://www.cgi.com/en/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: August 30, 2021
Application Deadline: September 30, 2021