Production Application Support

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Production Application Support

@ CGI

Position Description:

• The CGI Managed Advantage Services Program delivers and supports a proprietary Government ERP software suite for 20+ clients today and is expanding rapidly.
• Candidate will work directly with multiple clients in this large-scale, globally supported outsourcing and premium maintenance program.
• Challenging and dynamic role with high levels of involvement with clients, other CGI organizations, and team members supporting interesting, complex, and often critical client needs.
• The Managed Services Technical Operations Consultant will work on the Transition Operations team working in a programmer capacity to build out new functionality and streamline operations.
• The Transition Operations Team gathers a client’s business needs to design and implement robust, efficient, and repeatable processes to be run by the Operations team.
• This role can be located within proximity of any U.S. CG location.
• This role will interface with clients who are transitioning or upgrading to managed IT service offerings on CGI Advantage; specifically with regard to Operations processes in support of a Containerized platform.
• The Technical Operations Consultant will have an opportunity to provide value, innovation, and creativity to the group by leveraging his/her skills and experience to provide outstanding customer support.
• Limited - to no travel required.
• Member will be in a weekend rotation on-call roughly every other month; member will need to support Operations activities during those weekends.

Your future duties and responsibilities:

• Design and implement new processes and tools or identify and implement efficiencies and improvements in existing methods with an emphasis on the Rancher/Kubernetes platform that Advantage v4 is built upon.
• Develop automated, stable, repeatable cycle events and schedules that meet the clients’ processing and SLA requirements. Evolve legacy Advantage 3 processes to align with the Advantage 4 platform
• Work across multiple teams and with clients directly to implement standards and configurations pertaining to Operations setup and processing.
• Create accurate, detailed documentation and procedures about clients’ operations for use by the Operations team.
• Partner with the Applications Team to maintain and support Configuration Management processes and establish standard expectations for patch deliveries.
• Mentor Operations members on new processes and procedures as projects approach Go-Live status.
• Member will be in a weekend rotation on-call roughly every other month; member will need to support Operations activities during those weekends.

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Qualifications:

Required qualifications to be successful in this role:

• 1-3 years’ experience with Containers, Kubernetes/docker, or Rancher platform
• Proficient scripting abilities in multiple languages (Linux shell scripting, Python, Perl, and Go languages)
• Experience with Oracle and/or SQL Server databases and SQL DDL/DML writing.
• Experience automating IT processes (CA Autosys or similar job management tool for scheduling, monitoring, and reporting software experience is a plus)
• Experience with DevOps tools and techniques (e.g. Jira, BitBucket, etc.) is a plus
• Excellent organizational skills
• Must be able to effectively juggle and prioritize multiple, often competing and changing, workloads
• Ability to work independently in a self-directed manner and collaboratively as a team lead or member
• 1-3 years of experience with each of the following:
  • Linux environment and shell scripting (ksh, csh, etc)
  • Scripting (Python, Perl, Go)
  • Oracle or MS SQL Server DDL/DML writing
• 1-3 years of experience with each of the following:
  • Microsoft Office Suite familiarity
  • Scheduling tools (Autosys, Ansible, JobScheduler)
  • Azure environment familiarity/experience
  • XML, YAML, JSON

Desired Qualifications/Non-Essential Skills Required

• Candidate must be a self-starter, have strong attention to detail, and be able to perform with minimal supervision while working in a diverse team environment.
• The successful applicant will be a well-rounded individual with excellent analytical skills, enthusiasm for taking ownership, a strong commitment to quality, and the ability to work closely and communicate effectively with technical, functional, management, and client members.

Minimum Education Required: Bachelor’s Degree

Skills:

• Kubernetes
• Linux
• Oracle SQL Server
• Shell Script

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How to Apply:

Apply online at https://www.cgi.com/en/careers

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