Product Support Engineer

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Product Support Engineer

@ CGI

  • Address SLA-bound technical incident reports or requests by the client.
  • Execute batch jobs and monitor the solution, including log files, for alarms.
  • Monitor the health and stability of the client environments, proactively engaging the necessary stakeholders and remediating issues/incidents that may arise.
  • Manage the client’s backup processing and verify backups are successfully obtained to meet SLA requirements.
  • Perform system maintenance and backup and recovery responsibilities, such as applications shutdown/start-up, disabling/enabling regular processing events, performing required backups, and verifying that all required, normal, client operations are resumed accurately following the maintenance.
  • Address client requests for technical assistance such as file recovery, user ID management, or execution of special processes.
  • Support other technical teams by providing screen shots, query executions, or log files necessary to resolve system or application issues.
  • For new client implementations, test and fine-tune scripts and cycle automation processes to ensure stable steady-state operations.



Qualifications:

  • You have experience with UNIX, MS SQL and scripting (C shell, K shell, bash, etc.); Linux, Oracle, Access and programing languages (Perl, Visual Basic, Cobol, R, Python, etc.) will be considered as well.
  • You have knowledge of SFTP/FTP/HTTPS/HTTP and standard network concepts.
  • You are a practical problem solver, strategic thinker and seek advice when needed.
  • You understand importance of adhering to contractual Service Level Agreements.
  • You have strong interpersonal skills working across multiple teams and building trusted client relationships.
  • You take pride in your work and able to communicate technical issues, verbally and written, effectively to both technical non-technical team members and/or clients.
  • Strong written and oral communication skills. Ability to provide clear, effective communication regarding technical issues and impact to client business
  • You have great time management and the ability to work on own initiatives with minimal management supervision.
  • You are able to collaborate effectively with globally dispersed teams.


Other Desired Skills:

  • Knowledge of related software and other automated job scheduling tools (JIRA, New Relic, Actifio, etc.)
  • Infrastructure or operations experience in a UNIX/LINUX/Wintel environment
  • Familiarity with a multi-tiered architecture and network connectivity
  • Familiarity with hosting platforms such as WebSphere and JBoss
  • Familiarity with PMP and agile methodologies



How to Apply:

Apply online at https://www.cgi.com/en/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: October 13, 2021
Application Deadline: November 15, 2021