Product Support Analyst - iSeries

Back

Product Support Analyst - iSeries

@ CGI

Your future duties and responsibilities:

• Co-ordination with various teams to help resolve and fix production Issues
• Working experience in Healthcare Claims systems
• Must have experience using support tools and transmission techniques – ESP, Connect direct, MQ, Moveit, etc.
• Aldon Change Management System knowledge is must.
• Knowledge on ITIL processes – Incident Management & Problem Management
• Performing continuous improvement of systems by analyzing performance metrics of different programs and come up with optimizations and tuning of long running SQL queries,
• Must be extremely good at deployment methodologies and help coordinate with production support teams on quick defect fixes /release fallout handling by permanent fixes within change windows specified.
• Develop or modify technical procedures to solve complex business problems considering client needs, process analysis, design, simulation, application capabilities and industry requirements.

---

Qualifications:

Required qualifications to be successful in this role:

Bachelors Degree and at least 8+ years of experience in:

• Proficient in iSeries technologies – iSeries / AS400 Developer with RPG COBOL 400, RPG ILE, SQL experience for development work.
• Must have at least 3-5 years' experience working in offshore/onsite 24
  • 7 Production Support model.

  
  

  Skills:

  • COBOL
  • DB2
  • RPG
  • SQL

---

How to Apply:

Apply online at https://www.cgi.com/en/careers

Visit Site to Apply