Product Support Analyst - iSeries


Product Support Analyst - iSeries


Your future duties and responsibilities:

  • Co-ordination with various teams to help resolve and fix production Issues
  • Working experience in Healthcare Claims systems
  • Must have experience using support tools and transmission techniques – ESP, Connect direct, MQ, Moveit, etc.
  • Aldon Change Management System knowledge is must.
  • Knowledge on ITIL processes – Incident Management & Problem Management
  • Performing continuous improvement of systems by analyzing performance metrics of different programs and come up with optimizations and tuning of long running SQL queries,
  • Must be extremely good at deployment methodologies and help coordinate with production support teams on quick defect fixes /release fallout handling by permanent fixes within change windows specified.
  • Develop or modify technical procedures to solve complex business problems considering client needs, process analysis, design, simulation, application capabilities and industry requirements.


Required qualifications to be successful in this role:

Bachelors Degree and at least 8+ years of experience in:

  • Proficient in iSeries technologies – iSeries / AS400 Developer with RPG COBOL 400, RPG ILE, SQL experience for development work.
  • Must have at least 3-5 years' experience working in offshore/onsite 24
    • 7 Production Support model.


    • COBOL
    • DB2
    • RPG
    • SQL

How to Apply:

Apply online at

Visit Site to Apply

Location: Lafayette, LA
Date Posted: April 17, 2023
Application Deadline: June 20, 2023
Job Type: Full-time