Premier Driver Support Agent

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Premier Driver Support Agent

@ Waitr

  • Communicating regularly with Driver Support Manager and Delivery Logistics Team
  • Assisting drivers with payment issues and requests, including, but not limited to, general pay questions, assisting with transfer cancellations, and investigating incentive discrepancies.
  • Assisting drivers with updating all account information with the exception of pay.
  • Escalating issues to Delivery Logistics if issues are regarding: Reactivations, Driver Fraud, Duplicate Accounts or any specific communications related to incidents, rejected applications, and deactivated accounts/terminations.
  • Assisting the company in Loss Prevention initiative. Including investigating, reporting and deactivating drivers when necessary. 
  • Other Support functions based on the needs of the company.


Qualifications:

  • Detail oriented, support focused, multitasker
  • Able to communicate clearly and concisely over the phone, email, and chat
  • A professional with grammar, spelling, punctuation, and proof-reading
  • In depth knowledge of Waitr and Bite Squad’s Support procedures and policies


How to Apply:

Apply online at https://waitrapp.com/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: October 11, 2021
Application Deadline: November 11, 2021