Responsible for leading the standard collection process
Responsible for addressing patients' concerns regarding their accounts, help with billing issues and collect payment
Escalates patient complaints directly to supervisor or manager if unresolved
Duties include, but not be limited to review, understand and handling of claims, adjusting accounts, generating billing statements, processing payments and refunds
Reviewing accounts if patient request financial hardship. Obtain proof of income as well as documentation to determine if patient qualifies for hardship waivers
Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit.
Communicates appropriately and clearly to Manager/Supervisor, and other superiors.
Qualifications:
Requirements:
Knowledge of basic medical insurance coverage and/or types such as Commercial, Medicare & Medicaid
Learns and maintains knowledge of current patient database and billing system
Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
Enough knowledge of policies and procedures to accurately answer questions from internal and external customers.
Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately
Experience:
Medical office or patient accounts preferred
Skills:
Superior customer service skills and phone etiquette
Attention to detail and accuracy
Ability to work as part of a health care team.
Effectively communicate with physicians, patients, insurers, colleagues, and staff
Basic Microsoft Office, including Outlook, Word, and Excel
