Patient Account Representative


Patient Account Representative

@ VieMed


  • Responsible for leading the standard collection process
  • Responsible for addressing patients' concerns regarding their accounts, help with billing issues and collect payment
  • Escalates patient complaints directly to supervisor or manager if unresolved
  • Duties include, but not be limited to review, understand and handling of claims, adjusting accounts, generating billing statements, processing payments and refunds
  • Reviewing accounts if patient request financial hardship. Obtain proof of income as well as documentation to determine if patient qualifies for hardship waivers
  • Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit.
  • Communicates appropriately and clearly to Manager/Supervisor, and other superiors.



  • Knowledge of basic medical insurance coverage and/or types such as Commercial, Medicare & Medicaid
  • Learns and maintains knowledge of current patient database and billing system
  • Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits.
  • Enough knowledge of policies and procedures to accurately answer questions from internal and external customers.
  • Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately


  • Medical office or patient accounts preferred


  • Superior customer service skills and phone etiquette
  • Attention to detail and accuracy
  • Ability to work as part of a health care team.
  • Effectively communicate with physicians, patients, insurers, colleagues, and staff
  • Basic Microsoft Office, including Outlook, Word, and Excel

How to Apply:

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Location: Lafayette, LA
Date Posted: May 15, 2023
Application Deadline: June 16, 2023
Job Type: Full-time