Patient Account Representative

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Patient Account Representative

@ VieMed

 Duties: 

  • Main responsibilities include but not limited to answering phone calls in our Collection’s Department
  • Responsible for addressing patients' concerns regarding their accounts, help with billing issues and collect payment
  • Escalates patient complaints directly to supervisor or manager if unresolved
  • Duties include, but not be limited to review, understand and handling of claims, adjusting accounts, generating billing statements, processing payments and refunds
  • Reviewing accounts if patient request financial hardship. Obtain proof of income as well as documentation to determine if patient qualifies for hardship waivers
  • Establishes and maintains effective communication and good working relationship with co-workers for the patient’s benefit.
  • Communicates appropriately and clearly to Manager/Supervisor, and other superiors.

Requirements:

  • Knowledge of basic medical insurance coverage and/or types such as Commercial, Medicare & Medicaid
  • Learns and maintains knowledge of current patient database and billing system
  • Working knowledge of CPT and ICD-10 codes, HCFA 1500, UB04 claim forms, HIPAA, billing and insurance regulations, medical terminology, insurance benefits. 
  • Enough knowledge of policies and procedures to accurately answer questions from internal and external customers. 
  • Utilizes initiative; maintains set level of productivity goals with ability to consistently and accurately


Qualifications:

Experience:

  • Medical office or patient accounts preferred

 Skills:

  • Superior customer service skills and phone etiquette
  • Attention to detail and accuracy 
  • Ability to work as part of a health care team.  
  • Effectively communicate with physicians, patients, insurers, colleagues, and staff
  • Basic Microsoft Office, including Outlook, Word, and Excel


How to Apply:

Please apply online at: https://viemedcompanies.apscareerportal.com/account

Visit Site to Apply

Location: Lafayette, LA
Date Posted: August 27, 2021
Application Deadline: September 28, 2021