The Packaging and Displays Sales Specialist position's responsibility is to strive to provide an excellent customer experience during all interactions.
This position directly interacts with our customers to answer questions, handle complaints, process all orders including Custom Imprinting and Custom Displays and provide information about our organization’s products and services.
This person will also assist with showcase merchandising, order errors, billing, cancellations, and other queries.
The Sales Specialist will work closely with all members of the packaging merchandising team.
Must have a positive attitude, be energetic and work well with others.
Essential Duties & Responsibilities:
Responsible for all Case-by-Case custom display orders including the ability to help customers merchandise showcases with fabric and display element options.
Answer incoming packaging and display calls, emails, and salesforce questions while placing orders as needed.
Ability to work closely with the vendors to ensure custom orders are processed properly.
Timely follow up with all vendor-drop-ship products.
Work with customers on all approvals and follow up for custom imprinting orders and custom case orders.
Handle complaints by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Maintaining a positive, empathetic, and professional attitude toward customers always.
Works proactively to promote teamwork within all levels of the company.
Above average attention to detail when following through with customer orders.
High school diploma or equivalent required.
Proficient in Oracle (DOT) order placement is preferred.
Excel and Microsoft knowledge is preferred.
Skilled in understand color theory and textiles is desired.
Ability to make decisions, communicate effectively utilizing telephone, email, or one on one conversation.
Customer orientation and ability to adapt/respond to different types of characters.
Must be flexible with hours, especially during peak seasons – overtime.
Must be able to maintain composure and handle high stress situations.
Excellent oral, written, verbal, & interpersonal communication skills.
Able to work independently without immediate supervision.
Able to work cohesively and fluidly within a fast-paced environment.