Omnichannel Sales Associate

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Omnichannel Sales Associate

@ Stuller

Stuller is looking to hire new Customer Omnichannel Associates in the efforts to strive to provide the perfect customer experience during interactions in our customers’ channel of choice!

These channels include: chat, e-mail, fax, web, social media message and other future platforms. The primary description of these interactions is; greeting of the customer, accurately entering orders, offering substitutions, solutions, cross-selling, upselling, handling customer inquiries, and resolving post- order issues. Interactions are logged and saved in the customer relationship management system (Salesforce).

We are looking for positive, flexible and outgoing individuals who are looking to build upon their experience in a fast paced and exciting environment!

 

Essential Duties & Responsibilities: 

  • Support and provide superior service via phone, email, web, chat, and fax
  • Seek to capture customer information and record into customer relationship management system
  • Proficient in order entry skills, recording customer information, and placing orders for our customer base
  • Offer suggestions and solutions for out-of-stock items as well as cross sell and upsell
  • Provide top notch customer service, resolving customers’ post- order issues and suggesting creative alternatives to difficult situations
  • Provide technical assistance with integrating Stuller services onto customers’ websites
  • Communicate requests to the appropriate expert within the company as necessary
  • Verify customer account, nature of account, buyer, location, method of shipment and product ordered
  • Provide solutions and have the capability to problem solve on demand
  • Participate in required Stuller sponsored trainings
  • An extensive training course will provide on the job training. Successful completion of this training is required


Qualifications:

Skills: 

  • Ability to work independently and within a team environment
  • Excellent written, listening, and verbal communication skills
  • Ability to make decisions, communicate effectively utilizing telephone, email, web chat or one on one conversation
  • Ability to effectively manage customer interactions by demonstrating active listening, empathy, patience, and instilling the belief that customers are the most important matter at hand
  • Ability to catch on quickly and retain information for order processing and customer fulfillment in an ever-changing landscape
  • Proficient keyboard data entry, navigation of web-based applications, and basic math skills 
  • Excellent written grammar and typing skills for live chat interactions and email 
  • Must be able to follow instruction both verbal and written, in English

Qualities: 

  • Must be able to multi- task, completing all assigned work despite interruption
  • Must be able to maintain composure and handle high stress situations
  • Must be flexible in process and procedure; able to adapt quickly to change
  • Team player who builds relationships quickly, utilizing cross- functional teams and resources

 Experience: 

  • High school diploma or equivalent
  • Previous professional chat or messaging experience preferred
  • Experience with basic computer software such as Microsoft Office and web- based applications
  • Experience with Salesforce preferred
  • Knowledge and experience of jewelry industry and products a plus
  • Experience with Stuller internal software, DOT and Oracle preferred but not required
  • Previous sales experience is preferred but not required


How to Apply:

Please apply online at www.stuller.com/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: May 24, 2021
Application Deadline: June 24, 2021