Office Supervisor - PAP Resupply


Office Supervisor - PAP Resupply

@ VieMed

Essential Duties and Responsibilities:

  • Oversees the operations of PAP Resupply Department, consisting of referrals, insurance verification and supply orders.
  • Ensures that the activities of the Resupply operations are conducted in a manner that is consistent with overall department protocol, and in compliance with Federal, State, and payer regulations, guidelines, and requirements.  
  • Where appropriate, will develop policies and procedures to support intercompany and regulatory requirements
  • Evaluate and manage operations with a focus on implementing process changes to maximize patient care, referral satisfaction and cash generation
  • Conducts routine staff meetings to review performance, monitor and improve department initiatives
  • Expected to determine the optimal staffing structure and process flow in order to maximize the performance of the team
  • Develops and refines training materials to ensure that team members are improving and that new team members receive adequate orientation and training
  • Manages relationships with resupply software and operations vendors (Ex. resupply software/call center/fulfillment center)
  • Stays current on insurance requirements, reimbursement and legislative issues that may affect the performance of the team
  • Actively participates in the growth strategy of the business
  • Builds customer clientele by making customer satisfaction a top priority
  • Effectively directs and implements priorities to achieve sales and service goals
  • Responsible and accountable for compliance with Joint Commission standards and requirements
  • Report-generating skills are essential for this position to provide progress reports on a regular basis
  • Will work collaboratively with other departments, including Viemed Intake, Billing, Collections, Respiratory Therapists and Compliance departments
  • Maintains a working knowledge of all health information management issues such as HIPAA and all health regulations
  • Performs other miscellaneous job-related duties as assigned.



  • 1-3 years Supervisory experience preferred
  • 1-3 years DME experience preferred
  • Excellent interpersonal skills with immediate team and other internal partners
  • Relationship building skills - develop partnerships to drive results
  • Problem solving skills, good critical thinking and decision-making skills
  • Strong organizational skills with the ability to multi-task in a fast-paced environment
  • Strong verbal and written communication skills
  • Ability to prioritize and adhere to strict deadlines


Access to Protected Health Information (PHI):

  • This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation.
  • Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

How to Apply:

Apply online at

Visit Site to Apply

Location: Lafayette, LA
Date Posted: June 18, 2024
Application Deadline: July 18, 2024
Job Type: Full-time