Network Operations Center (NOC) Computer Operator

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Network Operations Center (NOC) Computer Operator

@ LHC Group

  • Performs activities related to monitoring, detection, correction, escalation and reporting. Will routinely perform activities associated with IT customer support.
  • Assist with the escalation of bridge/conference calls for complex IT activities and critical outages
  • Provide support on mission critical systems during maintenance activities and outages
  • Proactively monitor the health of the systems and data flows using commercial and proprietary monitoring tools
  • Triage phone and email call communication using the ability to understand and respond to customer requirements
  • Create, analyze, route, update and close incident and service request tickets
  • Verify system application execution to ensure mission critical applications are operating as expected


Qualifications:

At least an Associates Degree is required

4 years experience working in a Network Operations (NOC) role

2 years experience with Solarwinds

Must be highly organized, possess strong problem-solving skills, and manage competing priorities

Must demonstrate tact and professionalism in all verbal or written client communication

Proficiency with Microsoft Office applications

Ability to apply critical thinking, analysis and problem-solving skills in order to make mission impacting decisions on reported issues

Ability to communicate and coordinate requirements with various customers and stakeholders on a variety of issues

Ability to assist with maintaining documentation reflecting the current operational environment

Act as a team player with strong interpersonal skills

Demonstrate strong oral and written communication skills

Ability to perform at a high level in a mission critical and dynamic work environment


How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: July 09, 2021
Application Deadline: August 09, 2021