Network Operations Center (NOC) - Computer Operator

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Network Operations Center (NOC) - Computer Operator

@ LHC Group

Performs activities related to monitoring, detection, correction, escalation and reporting. Will routinely perform activities associated with IT customer support.

Assist with the escalation of bridge/conference calls for complex IT activities and critical outages

Provide support on mission critical systems during maintenance activities and outages

Proactively monitor the health of the systems and data flows using commercial and proprietary monitoring tools

Triage phone and email call communication using the ability to understand and respond to customer requirements

Create, analyze, route, update and close incident and service request tickets

Verify system application execution to ensure mission critical applications are operating as expected


Qualifications:

  • 4 years experience monitoring and maintaining IT Eco-Systems as a NOC Computer Operator or Service Technician.
  • Must be highly organized, possess strong problem-solving skills, and manage competing priorities
  • Must demonstrate tact and professionalism in all verbal or written client communication
  • Proficiency with Microsoft Office applications
  • Ability to apply critical thinking, analysis and problem-solving skills in order to make mission impacting decisions on reported issues
  • Ability to communicate and coordinate requirements with various customers and stakeholders on a variety of issues
  • Ability to assist with maintaining documentation reflecting the current operational environment
  • Act as a team player with strong interpersonal skills
  • Demonstrate strong oral and written communication skills
  • Ability to perform at a high level in a mission critical and dynamic work environment
  • At least an Asscociates Degree is required
  • Experience with SolarWinds is preferred


How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: June 02, 2021
Application Deadline: July 02, 2021