Network Operations Center Computer Operator

Back

Network Operations Center Computer Operator

@ LHC Group

  • Performs activities related to monitoring, detection, correction, escalation and reporting. Will routinely perform activities associated with IT customer support.
  • Assist with the escalation of bridge/conference calls for complex IT activities and critical outages
  • Provide support on mission critical systems during maintenance activities and outages
  • Proactively monitor the health of the systems and data flows using commercial and proprietary monitoring tools
  • Triage phone and email call communication using the ability to understand and respond to customer requirements
  • Create, analyze, route, update and close incident and service request tickets
  • Verify system application execution to ensure mission critical applications are operating as expected


Qualifications:

  • Associates Degree or above
  • 4 years experience monitoring and maintaining IT Eco-Systems as a NOC Computer Operator or Service Technician using SolarWinds
  • Ability to perform at a high level in a mission critical and dynamic work environment - applying critical thinking, analysis and problem-solving skills
  • Must demonstrate tact and professionalism in all verbal or written client communication 
  • Must be highly organized, possess strong problem-solving skills, and manage competing priorities
  • Ability to communicate and coordinate requirements with customers and stakeholders 
  • Ability to maintain documentation reflecting the current operational environment
  • Act as a team player with strong interpersonal skills
  • Demonstrate strong oral and written communication skills


How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: October 13, 2021
Application Deadline: November 15, 2021