Assists in the validation of work packages, executing project MOPs with boundary partners.
Assists in the validation and authentication of the operational performance of network systems equipment, ensuring compliance with design specifications and quality of service targets, by utilizing appropriate test equipment and management platform practices.
In response to alarms or outage notifications, analyzes and troubleshoots problems for quick resolution in conjunction with regional or enterprise-wide Network Operations Centers (NOCs) to restore service or escalate the issue as appropriate.
Ensures the installation, documentation, turn-up and maintenance of circuits and equipment conform to company standards.
Assists in the execution of network installations by: studying work packages, bill of materials, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, and assessing installation, site preparation and installation diagrams.
Establishes voice, video and data networks by: running, pulling, terminating, and splicing cables; installing telecommunications equipment, routers, switches, multiplexers, cable trays, programming features, establishing connections and integrations in accordance with industry and company standards; activating and utilizing remote access tools, and working with contractors and other boundary partners.
Verifies service by testing circuits, equipment, and alarms and, subsequently, identifying and correcting or escalating problems.
Documents network by labeling and routing equipment and cables, while updating, under supervision, configuration diagrams and specifications.
Maintains network by testing network back-up procedures and troubleshooting or repairing outages.
Maintains internal and external customer rapport by listening to and resolving concerns, and answering questions.
Maintains safe work environment by following codes, standards, and legal regulations. This includes, but is not necessarily limited to: fire suppression, access systems, HVAC, PPE, and related topics.
Keeps supplies ready by maintaining appropriate inventory of stock, placing orders when necessary, and verifying receipt through Oracle or other means.
Updates job knowledge by participating in educational opportunities, reading technical publications and taking advantage of other training opportunities.
Accepts ownership for accomplishing new and different requests, as well as exploring opportunities to add value to job accomplishments.
Implements work orders, creates Remedy tickets, coordinates installation, activation and testing as needed in the turn-up of services to ensure customer satisfaction and acceptance of circuits and services.
Participates in the completion of PIR’s as needed.
Participates in a stand-by rotation to provide 24/7 coverage.
SHOUT Notification: PRIORITY/SEVERITY = CRITICAL AND MAJOR | NOTIFICATION TYPE = OUTAGE AND DEGRADATION |FCC REPORTABLE = ALL | PLANNED MAINTENANCE = ALL