National Account Specialist- Remote


National Account Specialist- Remote

@ Waitr

These functions are centered around increasing the productivity of the Enterprise Sales Team

  • Attend all recurring brand meetings discussing operations, issues and analytics

  • Help with national sales prospecting - location list scrapes, disabled restaurant reporting, keeping updated on expanded zones, gathering contact information through Seamless.Ai, helping develop pitch decks, and researching talking points and developing power statements.

  • Provide follow-up for customer support and resolving restaurant issues.

  • Managing HubSpot when we are prospecting brands with hundreds of locations - assisting with deal dashboards, creating prospect lists and onboarding.

  • Post sale account set-up - Tableau reporting, account set-up (logins & direct deposit), brand analytics, answering financial questions, and resolving order issues.

  • Facilitate and own inner department follow-up within Waitr to complete requests from brands.

  • Follow-up on menu and hour updates from brands - breakfast, lunch, dinner, dessert, and alcohol.

  • Olo integration - testing and rollout


  • Review Onboarding - ensure all newly acquired restaurants are set up properly.


  • Logos / menu photos


  • Menus & pricing - full menu descriptions needed


  • Hours


  • Cuisine tags


  • Order methods - delivery, pick-up and catering


  • Installed / Live - via tablet or integration


  • Launch marketing - press releases; promo codes; social media; Waitr Placement; Waitr Promotions; etc.


  • Reach out to Enterprise Accounts and set-up recurring brand meetings to discuss performance and areas to improve partnership.


  • Ensure restaurants are online and not disabled.


  • Ensure menus, prices, photos, and hours are updated - throughout the lifecycle.


  • Alcohol, where applicable.


  • Restaurant quality check - grammar, capitalization, this assists with running reports and location searches.


  • Menu optimization - increase ticket averages.


  • Suggestive ordering - desserts, kids meals, make it a combo.


  • Brand analytics to increase order flow and identify opportunities to improve operations and end user experience.


  • Accounting duties - including credit adjustments where needed.


  • Marketing - press releases, promo codes, social media, Waitr Placement, Waitr Promotions, delivery links, delivery fee contribution, catering, group orders, etc.


  • Olo integration and future integrations


  • Ensuring commission rates and cc rates are accurate - promo periods


  • Building positive relationships and trust

  • Assist with other internal projects related to our business’ strategic objectives


  • Help identify new opportunities related to the department's strategic objectives


1. Associate's degree (A.A) or equivalent from two-year college or technical school; or one or more years of related experience and/or training; or equivalent combination of education and experience.

2. 2-3 years of account management experience or relevant experience. 

1. Bachelor’s degree preferred or equivalent experience.

2. Must have a working knowledge of Microsoft Office Products specifically Excel 

3. G-Suite specifically Google Sheets. 

4. Mac OS. 

5. Tableau reporting

How to Apply:

Apply online at

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Location: Lafayette, LA
Date Posted: March 24, 2021
Application Deadline: April 23, 2021