Mobile Associate

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Mobile Associate

@ T-Mobile

Job Overview

• Mobile Associates (MA) work as a member of a Retail Team of Experts to bring the T-Mobile brand to life.
• They’re brand ambassadors who build energy and excitement around our products and services.
• They are passionate about the connected world and thrive in a fast-paced environment, where technology innovations, customer needs, and the Retail experience are continuously evolving.
• They immerse themselves in significant connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry.
• They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions.
• This role is a learning role, where new associates are working with their team and proactively building skills and proficiencies, in preparation for the next level up as a Mobile Expert.
• As a Mobile Associate, you will be required to successfully complete new employee training.

Job Responsibilities:

• Builds proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
  • Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
  • Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories cutting-edge IoT devices.
  • Approaching service and sales needs with composure, integrity and compassion.
• Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
  • How our ever-expanding coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network
  • Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further.
  • Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.
  • Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.
• Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
  • Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
  • Successfully identify and handoff small business leads.
  • Support team initiatives and create an inclusive environment

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Qualifications:

Education:

• High School Diploma/GED (Required)

Work Experience:

• 6 months of customer service and/or sales experience, Retail environment preferred. (Required)

Knowledge, Skills and Abilities:

• Passionate customer advocate with the desire to be yourself when connecting and having fun doing it! (Required)
• Competitive drive and proven ability to succeed in a fast-paced sales environment. (Required)
• Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues. (Required)
• Effective at balancing customer needs and performance goals. (Required)

Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

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How to Apply:

Apply online at https://careers.t-mobile.com/?INTNAV=fNav:Careers 

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