Membership Specialist


Membership Specialist

@ Girl Scouts of Louisiana - Pines to the Gulf

This position is an office position that will be required to travel to designated territory areas to recruit and retain girl and adult members; therefore, the candidate should live in or near the Lafayette region.

  • Ability and willingness to work a flexible schedule, including some evenings, weekends and overnights IS REQUIRED.
  • Ability and willingness to travel is REQUIRED.

Public Hours: Monday - Thursday: 9 a.m. - 5 p.m.; Friday: 9 a.m. - 12 p.m. Schedule will most likely vary somewhat from these hours due to business needs.

POSITION SUMMARY: The Membership Specialist is responsible for developing and executing effective year –round recruiting and support strategies to increase and retain girl and adult membership in assigned, established geographic areas. The Membership Specialist is responsible for providing training, mentoring, developing, and delivering resources, and developing and maintaining partnerships to assist volunteers in their work with girls.


  • Introduce, promote, and sell Girl Scout membership outside of the office.
  • Plan and organize daily work schedule itinerary to call on potential leads to further membership and meet membership sales quotas.
  • Follows up on new leads and referrals resulting from field activity in a timely fashion.
  • Responsible for populating the opportunity catalog with girls and volunteers.
  • Directly responsible for meeting individual membership sales quotas in designated geographic areas.
  • Implements membership recruiting marketing strategies outlined in the council’s strategic plan, annual business plan and/or other council goals including cultivation and organization of communities to result in increased girl and volunteer leads.
  • Prepares action plans and schedules to identify specific targets and to project the number of contacts to be made to meet membership goal.
  • Prepares a variety of status reports, including activity, follow-up, and adherence to goals.
  • Utilizes Salesforce technology to analyze data and trends within target markets.
  • Mentors adult volunteers to work with girls to ensure delivery of programs and services to girls
  • Works with team to determine or develop innovative strategies to ensure the effective support of troop leaders and program-grade levels within service units. Works in specialty areas to provide expertise to volunteers on assigned topics including:
    • Troop Finance, Product Sales and Fundraising,
    • Conflict Management and Adult Management,
    • Troop Management and Travel
    • Adult Events, and Recognition,
    • Service Unit Development and Individually Registered Members,
    • Volunteer Toolkit support and development. Each member will be responsible for all areas of work in their assigned region. Specialty experts will create policies, procedures, and resources to share with the rest of their team on assigned specialty.
  • Monitors and provides support for problem solving and conflict resolution in a timely manner.
  • Optimizes use of technology to support customer service for volunteers.
  • Answers, problem-solves, manages, and responds appropriately to all inquiries including but not limited to email, phone and walk-in customers.
  • Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council.
  • Works with Director of Member Support to provide training to new volunteers.
  • Serve as backup to other Troop Support Specialists.
  • Provides tier two customer care case management.
  • Other duties as assigned by supervisor or chief leadership.


  • Accountability and dependability:
    • Take personal responsibility for the quality and timeliness of work and achieves results with little oversight;
    • Shows up to work on time, follows instructions, policies, and procedures; meets productivity standards, deadlines, and work schedules; stays focused on tasks despite distractions and interruptions;
    • Makes the best use of available time and resources;
    • Acknowledges and corrects mistakes;
    • Does not diffuse blame for not meeting expectations.
  • Adaptability and flexibility:
    • Respond positively to change, embracing and using new practices or values to accomplish goals and solve problems;
    • Adapts approach, goals, and methods to achieve solutions and results in dynamic situations; 
    • Copes well and helps others deal with the ongoing demands of change;
    • Sees and shows others the benefits of change;
    • Recovers quickly from setbacks, and finds alternative ways to reach goals or targets.
  • Conflict management:
    • Ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships (for example, with customers, vendors, or coworkers);
    • Distinguishes between disruptive conflict and constructive differences;
    • Identifies common interests to resolve differences.
  • Group facilitation and presentation skills:
    • The ability to: develop a clear, dynamic presentation that informs, inspires, or persuades;
    • Speak before an audience;
      • Manage the logistical components, such as equipment and location
    • Ability to facilitate groups of people with diverse needs and opinions to create common goals and solutions.
  • Interpersonal relations:
    • Establishes rapport with others at all organizational levels;
    • Respects others;
    • Considers and responds to the needs, feelings, and capabilities of others;
    • Establishes and maintains an open dialogue with others; 
    • Has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues including in person, phone, and online.
  • Project management:
    • Formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals;
    • Anticipates issues, obstacles, or opportunities that may impact plans or actions;
    • Ability to coordinate multiple projects while managing conflicting priorities and deadlines; 
    • Establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.

Holidays - No Waiting Period Martin Luther King Jr. Day, Mardi Gras, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving (three days), Winter break (up to 7 days), one floating holiday to be used throughout the Girl Scout year, one birthday holiday to be used in the month of one's birthday, one day off on one year anniversary and 2-hour lunch every year afterward.

Insurance After 60 days, an employee has the option to elect health, dental, vision, and other supplemental insurances. Currently, while employed, employer pays a portion of employee only health, 100% employee only paid life insurance, and 100% employee only paid short term disability premiums. After one year of employment, an employee has the option to elect 401K and long-term disability/EAP. EOE

Work Location: •One location Work Remotely •No

Salary Range: $35,000



  • Education and Experience 
    • Possess a minimum of an undergraduate degree or relevant experience.
    • Valid driver’s license with an acceptable driving record, proof of vehicle insurance, and vehicle availability.
    • Must pass a criminal background investigation.
    • Basic to intermediate skillset in Windows Operating System as well as Microsoft Office applications (Microsoft Outlook, PowerPoint, Word, Excel) required.

How to Apply:

Please email

Location: 1720 Kaliste Saloom RD. Lafayette, La 70508
Date Posted: December 15, 2021
Application Deadline: January 17, 2022