Manager of Server Group

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Manager of Server Group

@ LHC Group

Manager is responsible for performing the following tasks:

  • Build and lead the Platform Support Engineering Team
  • Be an active contributor to supporting customer escalations, triaging, and escalating to partner business units (onsite, network, engineering)
  • Maintain all required documentation and complete quarterly reporting.
  • Manage vendor and supplier selection to insure successful solutions for the server / cloud infrastructure.
  • Develop, establish and implement measurable standards for service and problem resolution as they apply to the server/cloud infrastructure.
  • Develop, establish and implement a disaster recovery plan for the server / cloud infrastructure.
  • Provide leadership, development, mentoring and performance management for the IT server / cloud Infrastructure team.
  • Develop and maintain policies and procedures for the IT server / cloud infrastructure.
  • Develop SOPs for the support team
  • Help with the enrolment of new hardware onto LHC’s platform.
  • Participate in customer calls to gain a better understanding of tools that might be needed.
  • Assist Platform Support with creation and maintenance of end user facing hardware / software tools.
  • Enrolling new availability zones into LHC’s management system.
  • Assist with custom scripting needs for LHC’s Operations departments
  • Helping troubleshoot and resolve hardware issues with our server inventory.
  • Help triage and resolve both customer facing and internal support queues.
  • Strong technical skills as a sysadmin, devops, and related functions.
  • Strong development background including requirement gathering, scoping, development, and operational support of tools
  • Has a background in and passion for infrastructure - we're all about bare metal servers after all.
  • You enjoy helping people succeed and finding ways to make it fun and easy for our users to utilize our platform.
  • Strong understanding of Linux and DevOps fundamentals, and you have a passion for all things networking.
  • Familiar with different DevOps tools - Docker, Ansible, Terraform, Jenkins, etc.
  • Knowledgeable on MS Windows, Linux, Unix, SQL Server and Oracle platforms
  • Ability to standardize work flow and process, create related documentation, and training materials.
  • Strong customer focus and enjoys problem solving.


Qualifications:

Must have a bachelor’s degree and minimum 6 years of experience, with 3 years as a manager.

Experience with Windows, Linux, Citrix and Exchange servers is preferred. Professional Network Certifications preferred.

Must have a working technical knowledge of network and PC operating systems, iOS and Android

Proven track record in delivery of  home healthcare / hospice solutions for Tier 1 Organization

Leadership, ability to work with customers and present and gain acceptance with proposed technical solution

Ability to communicate clearly and concisely

Ability to work in a team environment and handle pressure situations

Ability to organise and lead Workshop & requirements facilitation sessions

Well-organised

Logical thinking approach to all problems

Detail-oriented

Self-directed

Must have experience with Cloud computing either MS Azure or AWS


How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: August 31, 2021
Application Deadline: September 30, 2021