Learning & Development Specialist

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Learning & Development Specialist

@ Stuller

Description

  • The Customer Experience (CX) Learning & Development Specialist will support and implement the strategy and processes for how we train and develop our internal associates and our external customers.


Essential Duties & Responsibilities:

  • Work with the CX Learning and Development team to develop course curriculum, content, activities, instructional material, and other creative learning solutions.
  • Assist with facilitating course & program delivery as well as and conduct training.
  • Support the CX L&D team by developing and executing surveys and other tools for needs analysis.
  • Organize and coordinate training schedules.
  • Assist with updating and evaluating knowledge-based articles for relevancy and accuracy.
  • Support and follow organizational and department policies and procedures.
  • Treat others with respect and dignity by utilizing tact, compassion and sensitivity.
  • Continuously look for opportunities to streamline and improve the current programs and processes.
  • Actively promote and cultivate a culture of learning.


Qualifications:

Skills:

  • Excellent verbal, listening, and written communication skills.
  • Ability to work independently and within a team environment.
  • High level customer service skills.
  • Ability to build and earn trust.
  • Strong problem-solving skills.
  • Ability to multi-task and respond positively to rapid change.
  • Knowledge of Microsoft Office including Excel and PowerPoint.
  • Ability to communicate comfortably and clearly using software such as Zoom or MS Teams.


Qualities:

  • Decision making and active listening skills, self-motivated.
  • Flexibility with work schedule, tasks, and assignments.
  • Must be able to maintain composure and handle high stress situations.
  • Integrity in business practices and when working with others.
  • Drive for continuous improvement personally and professionally. 


Experience:

  • Bachelor's degree or higher in Business, Marketing, Education, or related field.
  • 1-2 Years in a Learning and Development Role is preferred.
  • Experience in instructional design helpful.
  • Experience using creative software such as Canva, Adobe or other related software also helpful.


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: March 30, 2022
Application Deadline: June 06, 2022
Job Type: Full-time