Java/AWS L3 Support


Java/AWS L3 Support


Position Description:

  • CGI has an immediate need for a Java/AWS L3 Support person to join our financial services team in Columbia, SC, Lafayette, IN or Sterling, VA.
  • Due to the current COVID-19 status, candidates will not be required to work within the physical work location at this time.
  • When COVID-19 restrictions are lifted, they will be required to be located within the proximity of the assigned CGI location.
  • This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry.
  • We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
  • Be part of a team that performs application Production support services (not infrastructure support).
  • Role is to perform as an extension of Development teams and take ownership of application resiliency and stability.
  • Role requires a high level of technical competency, strong communication and problem-solving abilities.
  • Ability to Triage issues-must be able to debug reading Java code, collaborate with support team and resolving issues within expected response time/ resolution time SLA's is required.

Your future duties and responsibilities:

  • Provide Production application support for one or more enterprise level applications
  • Respond to Production support calls and Service Requests for applications in production in order to make quick repair to keep application running in production.
  • Triage Issues and provide solutions, coordinate with various support groups for resolution
  • Develop and maintain SME knowledge on applications
  • Work on Ad-hoc requests for queries / reports
  • Perform Root cause Analysis on Incidents and recommend/ implement solution
  • Document Root Cause Analysis and also maintain/produce documents as per prescribed methodologies
  • Perform Impact analysis on changes and recommend / make changes to production
  • Participate in all Agile ceremonies including planning, grooming, product demonstration and team retrospectives.
  • Escalate unresolved issues to proper personnel
  • Provide UAT and SIT support as necessary
  • Perform all work under production support SLA's as applicable
  • Ensure application stability and health by incorporating process improvements and implementing long term solutions
  • Part of a team working on a rotation schedule under 24x7 support model


Required qualifications to be successful in this role

  • Mid-Level resource with at least 5-6 years of Application Development/ Support experience
  • Application Production Support experience, Strong Problem solving / Debugging skills, Ability to react quickly and respond to production Incidents and user requests
  • Strong Communication / Coordination and Negotiation abilities needed
  • Strong Tech knowledge and ability to learn quickly new applications
  • Tech Stack Experience
  • Java/J2EE (Java8), Spring, Java script, Unix/Linux
  • Front-end Framework: Angular, node.js, HTML, CSS, and JavaScript/ Typescript
  • Backend: SQL, Pl/SQL, any other DB knowledge
  • AWS related: Elastic 3, SNS, SQS, Step functions, Lambda, API gateway, RDS, Dynamo DB, Postgres

Desired Skillset

  • Financial Services/Mortgage Industry knowledge or exposure
  • Service oriented architecture: Micro services using spring boot, TIBCO
  • Experience with Enterprise tools JIRA/MyServices/Testing Tools
  • Experience with DEV OPS concepts and experience with DEV OPS Tools
  • Any Monitoring Tools: SPLUNK, Dynatrace, Cloudwatch
  • Financial Services/Mortgage Industry knowledge or exposure


  • Bachelor's degree in computer science, Information Systems or related field


  • CSS
  • JavaScript
  • Linux
  • SQL
  • Shell Script

How to Apply:

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Location: Remote
Date Posted: April 21, 2023
Application Deadline: June 22, 2023
Job Type: Full-time