Java/AWS L3 Support

Back

Java/AWS L3 Support

@ CGI

Position Description:

• CGI has an immediate need for a Java/AWS L3 Support person to join our financial services team in Columbia, SC, Lafayette, IN or Sterling, VA.
• Due to the current COVID-19 status, candidates will not be required to work within the physical work location at this time.
• When COVID-19 restrictions are lifted, they will be required to be located within the proximity of the assigned CGI location.
• This is an exciting opportunity to work in a fast-paced team environment supporting one of the largest leaders in the secondary mortgage industry.
• We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.
• Be part of a team that performs application Production support services (not infrastructure support).
• Role is to perform as an extension of Development teams and take ownership of application resiliency and stability.
• Role requires a high level of technical competency, strong communication and problem-solving abilities.
• Ability to Triage issues-must be able to debug reading Java code, collaborate with support team and resolving issues within expected response time/ resolution time SLA's is required.

Your future duties and responsibilities:

• Provide Production application support for one or more enterprise level applications
• Respond to Production support calls and Service Requests for applications in production in order to make quick repair to keep application running in production.
• Triage Issues and provide solutions, coordinate with various support groups for resolution
• Develop and maintain SME knowledge on applications
• Work on Ad-hoc requests for queries / reports
• Perform Root cause Analysis on Incidents and recommend/ implement solution
• Document Root Cause Analysis and also maintain/produce documents as per prescribed methodologies
• Perform Impact analysis on changes and recommend / make changes to production
• Participate in all Agile ceremonies including planning, grooming, product demonstration and team retrospectives.
• Escalate unresolved issues to proper personnel
• Provide UAT and SIT support as necessary
• Perform all work under production support SLA's as applicable
• Ensure application stability and health by incorporating process improvements and implementing long term solutions
• Part of a team working on a rotation schedule under 24x7 support model

---

Qualifications:

Required qualifications to be successful in this role

• Mid-Level resource with at least 5-6 years of Application Development/ Support experience
• Application Production Support experience, Strong Problem solving / Debugging skills, Ability to react quickly and respond to production Incidents and user requests
• Strong Communication / Coordination and Negotiation abilities needed
• Strong Tech knowledge and ability to learn quickly new applications
• Tech Stack Experience
• Java/J2EE (Java8), Spring, Java script, Unix/Linux
• Front-end Framework: Angular, node.js, HTML, CSS, and JavaScript/ Typescript
• Backend: SQL, Pl/SQL, any other DB knowledge
• AWS related: Elastic 3, SNS, SQS, Step functions, Lambda, API gateway, RDS, Dynamo DB, Postgres

Desired Skillset

• Financial Services/Mortgage Industry knowledge or exposure
• Service oriented architecture: Micro services using spring boot, TIBCO
• Experience with Enterprise tools JIRA/MyServices/Testing Tools
• Experience with DEV OPS concepts and experience with DEV OPS Tools
• Any Monitoring Tools: SPLUNK, Dynatrace, Cloudwatch
• Financial Services/Mortgage Industry knowledge or exposure

EDUCATIONAL REQUIREMENTS

• Bachelor's degree in computer science, Information Systems or related field

Skills:

• CSS
• JavaScript
• Linux
• SQL
• Shell Script

---

How to Apply:

Apply online at https://www.cgi.com/en/careers

Visit Site to Apply