IT Technician


IT Technician

@ Calls Plus

Job Description

  • CALLS PLUS is a 24 hour high security multichannel Contact Center, serving communications for more than 400 government agencies.
  • We are looking for a computer technician to assist 30-35 hours a week with server maintenance, active directory programming and maintenance, general software & hardware upkeep for up to 50 workstations.
  • Must have experience working with an outside contracted IT engineering firm to build firewalls, troubleshoot network issues and PC maintenance.
  • We operate a 24x7x365 multilingual, multichannel Contact Center for state, local and Federal agencies.

Salary Range: $13.00 - $16.00 per hour


Work Experience

  • Knowledge of Outlook, Office, Zoom, network servers
  • Installation, maintenance and troubleshooting of PC workstations, monitors, hard drives, software programming & troubleshooting technical issues
  • General computer and monitor maintenance
  • Experience with Startel Automated Call Distribution system a plus
  • This is a mid-level position. Our network system can never be out of service. Must know how to set up and program a computer, install monitors, troubleshoot with client IT departments.
  • Must be available some evenings and weekends.

We will provide training in the following areas:

  • Security audit preparation - must be familiar with communications channels (SIP trunks, servers, Active Directory, profiles, ability to program and troubleshoot voice and data channels)
  • Disaster planning for sensitive communications facility
  • Security for voice and data at rest and in-flight
  • Network Maintenance


  • Software troubleshooting: 1 year (Required)
  • Active Directory: 1 year (Required)
  • Microsoft Outlook: 1 year (Required)
  • Firewall: 1 year (Required)

How to Apply:

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Location: Lafayette
Date Posted: March 09, 2023
Application Deadline: April 10, 2023
Job Type: Full-time