IT Technician

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IT Technician

@ Calls Plus

Job Description

• CALLS PLUS is a 24 hour high security multichannel Contact Center, serving communications for more than 400 government agencies.
• We are looking for a computer technician to assist 30-35 hours a week with server maintenance, active directory programming and maintenance, general software & hardware upkeep for up to 50 workstations.
• Must have experience working with an outside contracted IT engineering firm to build firewalls, troubleshoot network issues and PC maintenance.
• We operate a 24x7x365 multilingual, multichannel Contact Center for state, local and Federal agencies.

Salary Range: $13.00 - $16.00 per hour

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Qualifications:

Work Experience

• Knowledge of Outlook, Office, Zoom, network servers
• Installation, maintenance and troubleshooting of PC workstations, monitors, hard drives, software programming & troubleshooting technical issues
• General computer and monitor maintenance
• Experience with Startel Automated Call Distribution system a plus
• This is a mid-level position. Our network system can never be out of service. Must know how to set up and program a computer, install monitors, troubleshoot with client IT departments.
• Must be available some evenings and weekends.

We will provide training in the following areas:

• Security audit preparation - must be familiar with communications channels (SIP trunks, servers, Active Directory, profiles, ability to program and troubleshoot voice and data channels)
• Disaster planning for sensitive communications facility
• Security for voice and data at rest and in-flight
• Network Maintenance

Experience:

• Software troubleshooting: 1 year (Required)
• Active Directory: 1 year (Required)
• Microsoft Outlook: 1 year (Required)
• Firewall: 1 year (Required)

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How to Apply:

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