IT Support Technician


IT Support Technician

@ VieMed

Essential Duties and Responsibilities:  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  • Assist with Tier 1 problem resolutions
  • Review open trouble tickets, gather additional information, update tickets with current information, and resolve.
  • Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base
  • Install end user hardware and PC software
  • Setup and on-board new users in Azure AD/Microsoft 365.
  • Stay current with knowledge of related technologies, designs, methods, and trends
  • Participate in on-call schedule and provides after-hours support as needed
  • Other responsibilities and projects as assigned


Preferred Knowledge, Skills, and Qualifications:

  • High school diploma or equivalent
  • Foundation in software, hardware, and network processes and support
  • Experience supporting various OS including Windows 10, 11, and Mac OS
  • Outstanding interpersonal skills with a focus on helping others
  • Computer Skills - Diagnoses and fixes computer hardware and driver-related problems (ex: malfunctioning hard drives, network cards, power supplies, and video cards and other subsystems/components)
  • Entry level IT certifications or equivalent experience preferred.


Access to Protected Health Information (PHI):

  • This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation.
  • Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

How to Apply:

Apply online at 

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Location: Lafayette, LA
Date Posted: September 20, 2023
Application Deadline: December 27, 2023
Job Type: Full-time