IT Support Technician

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IT Support Technician

@ VieMed

Essential Duties and Responsibilities:  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Assist with Tier 1 problem resolutions
• Review open trouble tickets, gather additional information, update tickets with current information, and resolve.
• Research and solve unfamiliar technical issues and produce documentation based upon problem resolution to be added to the knowledge base
• Install end user hardware and PC software
• Setup and on-board new users in Azure AD/Microsoft 365.
• Stay current with knowledge of related technologies, designs, methods, and trends
• Participate in on-call schedule and provides after-hours support as needed
• Other responsibilities and projects as assigned

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Qualifications:

Preferred Knowledge, Skills, and Qualifications:

• High school diploma or equivalent
• Foundation in software, hardware, and network processes and support
• Experience supporting various OS including Windows 10, 11, and Mac OS
• Outstanding interpersonal skills with a focus on helping others
• Computer Skills - Diagnoses and fixes computer hardware and driver-related problems (ex: malfunctioning hard drives, network cards, power supplies, and video cards and other subsystems/components)
• Entry level IT certifications or equivalent experience preferred.

 

Access to Protected Health Information (PHI):

• This position will require the employee to handle Protected Health Information (PHI) for duties related to document and report preparation.
• Policies and procedures will be strictly adhered to make sure PHI is protected as required by the HIPAA Privacy Rule.

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How to Apply:

Apply online at https://www.viemed.com/company-information/#careers 

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