IT Support Engineer II


IT Support Engineer II

@ Amazon

  • Troubleshooting difficult IT problems without SOPs
  • Planning and coordinating CMs and CM templates.
  • Collaborating with internal teams or vendors to execute projects.
  • Leading continuous improvement efforts.
  • Auditing the quality of work performed and provide constructive feedback when necessary.
  • Automating manual tasks; create/improve small tools that help make team operations more efficient.
  • Serving as the first point of escalation.
  • Participating in hiring, training and development of others.
  • Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours.
  • Traveling up to 25% of the time.


  • High School or equivalent diploma
  • 3+ years IT experience with client, server, and network service delivery
  • 4+ years of hands on IT systems or relevant experience in a commercial production environment
  • 4+ years of experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
  • 4+ years of experience in each of the following: Microsoft Administration, Linux Administration, or Cisco IOS (CLI)
  • 4+ years of experience troubleshooting skills in a multi-user high availability environment
  • 4+ years of experience in PC repair, troubleshooting, deployment, and liquidation


  • Bachelor’s degree in Computer science or IT related field
  • Industry relevant certifications such as: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS
  • Strong troubleshooting skills of very complex systems
  • Ability to explain complex IT concepts in simple terms
  • Excellent written and verbal communication skills
  • Ability to manage high priority projects

How to Apply:

Apply online at

Visit Site to Apply

Location: Carencro, LA
Date Posted: December 13, 2021
Application Deadline: February 14, 2022