IT Support Engineer I


IT Support Engineer I

@ Amazon

  • Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
  • Ensuring infrastructure networking and computing systems remain available during production hours.
  • Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
  • Managing local technical projects.
  • Maintaining or creating policies, procedures, and processes.
  • Identifying root-causes of operational issues and process inefficiencies.
  • Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
  • Traveling up to 25% of the time.



  • 1+ years IT experience with client, server, and network service delivery
  • 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
  • High School or equivalent diploma
  • 2+ years of experience of troubleshooting in a multi-user high availability environment
  • 2+ Years of experience in a professional environment
  • 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation
  • Valid State Drivers License


  • Bachelor’s degree in Computer science or IT related field
  • Microsoft Certified Solutions Expert and Microsoft Certified IT Professional Systems Administrator Certifications
  • Cisco CCENT certification
  • Data center infrastructure and facilities experience
  • Ability to explain complex IT concepts in simple terms
  • Ability to manage high priority projects
  • Excellent written and verbal communication skills
  • Proven ability to work successfully with limited supervision

How to Apply:

Apply online at

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Location: Carencro, LA
Date Posted: November 29, 2021
Application Deadline: January 31, 2022