IT Service Desk - Tier 1

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IT Service Desk - Tier 1

@ LHC Group

  • Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and / or hardware
  • Will communicate by telephone, text, email or in person with customers
  • Will efficiently and effectively work through a series of questions to identify the issue and/or problem, systematically work through all of the responses to arrive at a solution
  • Must be able to assist customers at all levels of technical knowledge with their problems
  • Will gain proficient working knowledge of the system, software and applications they are responsible for supporting
  • Will remain up to date with all new upgrades, system enhancements and changes at all times to ensure effective solutions are given to customers
  • Will maintain exemplary customer service by exercising a professional, friendly and calm demeanor at all times when communicating with customers
  • Will remain current with all required continuing education and compliance training mandated by the company and/or by supervisor
  • Will identify trends in incoming issues and effectively communicate the finds to the next level of support
  • When not able to independently solve an issue presented, will ensure that the issue is resolved by escalating the issue to a more senior service desk professional, system administrator, or other IT department personnel as appropriate
  • Will maintain productivity standard as set forth by supervisor at or above 100% at all times


Qualifications:

Formal Education: Associate's/Bachelor's Degree or Appropriate Level Certifications


Qualifications: 

  • Proficiency in windows operating system and supported applications
  • Strong understanding of current computer, telephonic and mobile technology
  • Excellent verbal and written communication skills
  • Ability to think quickly, methodically, and logically under pressure
  • Ability to multitask and prioritize a busy workload
  • Strong Customer Service Skills


How to Apply:

Apply online at https://careers.lhcgroup.com/careers-home/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: November 04, 2021
Application Deadline: January 06, 2022