IT Service Desk Supervisor


IT Service Desk Supervisor

@ LHC Group

Essential Functions

  • Will serve as IT Service Desk liaison between all section in IT department and other departments within the organization
  • Will monitor, report and enforce accountability of productivity set for the IT Service Desk employees at or above 100% at all times
  • Will coordinate and conduct quality checks on ticket closures, waiting on customer, and waiting on vendor tickets to ensure compliance with company and IT Service Desk operational procedures and regulatory guidelines
  • Will mentor and guide all Tier 1 and Tier 2 IT Service Desk personnel in day to day tasks, remedial training, and corrective actions
  • Will effectively support testing, implementation and the drafting of reference material for all system, application and hardware upgrades and enhancements
  • Will ensure knowledge management information is produced to support both Tier 1 and Tier 2 IT Service Desk personnel
  • Will identify and implement improvements to productivity, cost structure and service delivery
  • Will draft, post and maintain work schedules for all IT Service Desk personnel
  • Will manage and approve hours worked for all IT Service Desk personnel in payroll reporting system
  • Will ensure IT Service Desk personnel are in compliance with all company policies and conducts corrective action personnel are not in compliance
  • Will conduct and file 90 day and annual reviews for all Tier 1 and Tier 2 IT Service Desk personnel


Education & Experience

  • Associates’ / Bachelor’s Degree or Appropriate Level Certifications
  • Demonstrate proficiency in windows operating system and applications
  • Demonstrate understanding of current computer, telephonic and mobile technology
  • Demonstrate excellent verbal and written communication skills
  • Demonstrate exceptional ability to think quickly and logically when under pressure
  • Demonstrate strong capability to multitask and prioritize a busy workload
  • Demonstrate excellent customer service skills
  • Demonstrate understanding of principles in leadership and supervision
  • Subject Matter Expert for all supported systems, applications and hardware

How to Apply:

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Location: Lafayette, LA
Date Posted: May 09, 2022
Application Deadline: June 09, 2022
Job Type: Full-time