IT Phone Support Technician - Tier 1


IT Phone Support Technician - Tier 1

@ LHC Group

Serves as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware for level one technical problems related to our information technology.

  • Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware
  • Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies
  • Will assist customers at all levels of technical knowledge with their issues and communicate at their level and appropriate respect
  • Will document, prioritize, and monitor customer issues to ensure a timely resolution
  • Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution
  • When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more Tier 2 professionals as appropriate
  • Will gain proficient working knowledge of the technology that you are responsible for supporting
  • Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers
  • Will remain current with all required continuing education and compliance training mandated by the company and supervisor
  • Will identify trends in incoming issues and effectively communicate the finds to the next level of support
  • Will maintain productivity standard as set forth by supervisor at or above 100%
  • Will display a sense of urgency and drive to complete tasks quickly


  • Associate's/bachelor's degree or appropriate level certifications preferred
  • Experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is required
  • Demonstrate excellent customer service skills
  • Demonstrate strong logic skills
  • Demonstrate strong mechanical skills
  • Demonstrate proficiency in supporting Microsoft Windows operating system
  • Demonstrate proficiency with Android tablets Strong mechanical skills
  • Demonstrate Excellent verbal and written communication skills
  • Demonstrate exceptional ability to think quickly and logically when under pressure
  • Demonstrate strong capability to multitask and prioritize a busy workload

How to Apply:

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Location: Lafayette, LA
Date Posted: August 31, 2021
Application Deadline: September 30, 2021