IT Phone Support Technician - Tier 1


IT Phone Support Technician - Tier 1

@ LHC Group

Serves as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware for level one technical problems related to our information technology.

Will serve as a first point of contact for people experiencing a variety of difficulties with their software, applications and/or hardware

Will maintain exemplary customer service by exercising a professional, friendly, and calm demeanor when communicating with customers using a variety of communication and support technologies

Will assist customers at all levels of technical knowledge with their issues and communicate at their level and appropriate respect

Will document, prioritize, and monitor customer issues to ensure a timely resolution

Will efficiently and effectively work through a series of questions to identify the issue and systematically work through the responses to arrive at a solution

When not able to independently solve an issue, will ensure that the issue is resolved by escalating the issue to a more Tier 2 professionals as appropriate

Will gain proficient working knowledge of the technology that you are responsible for supporting

Will remain up to date with all new upgrades, system enhancements and changes to ensure effective solutions are given to customers

Will remain current with all required continuing education and compliance training mandated by the company and supervisor

Will identify trends in incoming issues and effectively communicate the finds to the next level of support

Will maintain productivity standard as set forth by supervisor at or above 100%

Will display a sense of urgency and drive to complete tasks quicky


Associate's/bachelor's degree or appropriate level certifications preferred

Experience in troubleshooting desktops, laptops, printers, mobile phones, and tablets is required

Demonstrate excellent customer service skills

Demonstrate strong logic skills

Demonstrate strong mechanical skills

Demonstrate proficiency in supporting Microsoft Windows operating system

Demonstrate proficiency with Android tablets Strong mechanical skills

Demonstrate Excellent verbal and written communication skills

Demonstrate exceptional ability to think quickly and logically when under pressure

Demonstrate strong capability to multitask and prioritize a busy workload

How to Apply:

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Location: Lafayette, LA
Date Posted: June 02, 2021
Application Deadline: July 02, 2021