Inside Sales Specialist

Back

Inside Sales Specialist

@ Stuller

  • Point of contact for the entire customer lifecycle related to Customer Events, specific to acquisition strategies, registration and post event follow up.
  • Be knowledgeable about all product categories and be able to answer questions to solve the customer needs.  
  • Suggestive selling, upselling and product solutions are key to being successful in this role. 
  • At event duties include hosting and building relationships with our customers and solving their product or service needs as it relates to their business segment.
  • Build and maintain relationships to ensure continuity and growth by offering Stuller products, promotions and services to an assigned book of business. 
  • Contact assigned accounts based on their business needs to maintain a high touch relationship and foster growth.
  • Provide ongoing concierge level service to Stuller First members, ensuring members have a high level of success using the program, and for educating customers and potential customers so that they understand the benefits of a Stuller First membership.
  • Complete pre-contact research on accounts to ensure the communication is targeted, valuable to the customer as well as efficient.
  • Ability to manage a multichannel approach to customer communication via phone, email, chat, face to face and other channels
  • Demonstrate a genuine curiosity about customer’s business needs and ability to custom tailor solutions for a variety of scenarios.
  • Work collaboratively with various departments throughout the organization to make sure you are knowledgeable about new product offers and to align on cross functional goals.
  • Communicate through all touch points with established customer base. (email, fax, phone, web)
  • Capture all customer interactions through our CRM system, Salesforce.
  • Participate in required trainings.
  • Lead tours for customers during events and when they visit for meetings


Qualifications:

Skills:

  • Self-Motivated, ability to catch on quickly & retain information.
  • Excellent organizational, written and verbal communication skills
  • Ability to multi-task and respond positively to rapid change
  • Flexibility with work schedule, tasks, and assignments
  • Microsoft office preferred (Excel & Word)
  • CRM, Salesforce & phone systems, Avaya preferred
  • Ability to work independently or within a team environment


Experience:

  • Bachelor’s degree or relevant work experience
  • Minimum 2 years' experience in a high-volume customer service environment.
  • Moderate level of sales and negotiation skills
  • Strong promotional and persuasive skills


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: December 29, 2021
Application Deadline: January 31, 2022