Point of contact for the entire customer lifecycle related to Customer Events, specific to acquisition strategies, registration and post event follow up.
Be knowledgeable about all product categories and be able to answer questions to solve the customer needs.
Suggestive selling, upselling and product solutions are key to being successful in this role.
At event duties include hosting and building relationships with our customers and solving their product or service needs as it relates to their business segment.
Build and maintain relationships to ensure continuity and growth by offering Stuller products, promotions and services to an assigned book of business.
Contact assigned accounts based on their business needs to maintain a high touch relationship and foster growth.
Provide ongoing concierge level service to Stuller First members, ensuring members have a high level of success using the program, and for educating customers and potential customers so that they understand the benefits of a Stuller First membership.
Complete pre-contact research on accounts to ensure the communication is targeted, valuable to the customer as well as efficient.
Ability to manage a multichannel approach to customer communication via phone, email, chat, face to face and other channels
Demonstrate a genuine curiosity about customer’s business needs and ability to custom tailor solutions for a variety of scenarios.
Work collaboratively with various departments throughout the organization to make sure you are knowledgeable about new product offers and to align on cross functional goals.
Communicate through all touch points with established customer base. (email, fax, phone, web)
Capture all customer interactions through our CRM system, Salesforce.
Participate in required trainings.
Lead tours for customers during events and when they visit for meetings
Self-Motivated, ability to catch on quickly & retain information.
Excellent organizational, written and verbal communication skills
Ability to multi-task and respond positively to rapid change
Flexibility with work schedule, tasks, and assignments
Microsoft office preferred (Excel & Word)
CRM, Salesforce & phone systems, Avaya preferred
Ability to work independently or within a team environment
Bachelor’s degree or relevant work experience
Minimum 2 years' experience in a high-volume customer service environment.