Implementation Specialist

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Implementation Specialist

@ SchoolMint

  • Implement the SchoolMint platform with charter school organizations and small districts
  • Work with customers to understand their strategic enrollment process and project goals, translate that process into a configuration plan for the SchoolMint software, and develop a project plan to successfully reach each milestone
  • Coordinate with internal resources in engineering, product at internal support to ensure customer data and forms are set up within the solution
  • Configure the SchoolMint instance and demo core features to client project team refining as needed
  • Train customers to ensure they are adequately equipped to successfully use the product
  • Manage and deepen relationships with school partners
  • Collect and manage product feedback from schools to share with engineering and product teams, and participate in product development conversations
  • Strategically address software challenges encountered by parents and schools, and identify prompt resolutions
  • Contribute to team initiatives, including the creation of knowledge, processes, and tools to improve the efficiency and productivity of SchoolMint implementations


Qualifications:

  • BA or BS degree or higher
  • 1-3 years relevant experience in project management, account management, or customer success role at a technology company
  • Experience with set-up, configuration, or administration of a SAAS software product
  • Strong communication, demo’ing/training, and presentation skills with the ability to inspire others on the value SchoolMint
  • Comfortable with data
  • Self-driven, persistent and assertive
  • Enthusiastic, lifelong learner
  • Strong empathy for customers
  • Passion for improving education
  • Our values resonate with you


How to Apply:

Apply online at https://boards.greenhouse.io/schoolmint/jobs/5376074002 



Location: Lafayette, LA
Date Posted: July 12, 2021
Application Deadline: August 12, 2021