Implementation Specialist

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Implementation Specialist

@ SchoolMint

  • Implement the SchoolMint platform with charter school organizations and small districts
  • Work with customers to understand their strategic enrollment process and project goals, translate that process into a configuration plan for the SchoolMint software, and develop a project plan to successfully reach each milestone
  • Coordinate with internal resources in engineering, product at internal support to ensure customer data and forms are set up within the solution
  • Configure the SchoolMint instance and demo core features to client project team refining as needed
  • Train customers to ensure they are adequately equipped to successfully use the product
  • Manage and deepen relationships with school partners
  • Collect and manage product feedback from schools to share with engineering and product teams, and participate in product development conversations
  • Strategically address software challenges encountered by parents and schools, and identify prompt resolutions
  • Contribute to team initiatives, including the creation of knowledge, processes, and tools to improve the efficiency and productivity of SchoolMint implementations


Qualifications:

BA or BS degree or higher
1-3 years relevant experience in project management, account management, or customer success role at a technology company
Experience with set-up, configuration, or administration of a SAAS software product
Strong communication, demo’ing/training, and presentation skills with the ability to inspire others on the value SchoolMint
Comfortable with data
Self-driven, persistent and assertive
Enthusiastic, lifelong learner
Strong empathy for customers
Passion for improving education
Our values resonate with you
Even Better:

Background in implementing SAAS software with clients
Education field experience, operations experience working in a public school/district, and/or EdTech experience
Experience in a startup environment
Moderate to advanced Microsoft Excel knowledge for working with data sets/or SQL experience
Knowledge of Pivotal Tracker, ZenDesk and/or Salesforce
Bilingual in Spanish a plus!


How to Apply:

Apply online at https://www.schoolmint.com/careers-board/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: January 21, 2021
Application Deadline: February 22, 2021