GCL Software Support Specialist

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GCL Software Support Specialist

@ Stuller

Description

  • The Software Support Specialist position requires a healthy mix of technology support and high-level external customer support experience.
  • Stuller is looking for a candidate that is a logical problem solver, with a strong understanding of how software and hardware work together.
  • Applicants should be comfortable regularly speaking to customers over the phone and through email in a professional manner.
  • Our ideal candidate is passionate about helping our customers work through their jewelry technology challenges.
  • You should be ready to learn new technologies and work frequently with our existing tech team. Teamwork makes the dream work, after all!


Essential Duties & Responsibilities:

  • Handle customer technical support cases through phone and email submission
  • Troubleshoot software problems with customers
  • Continuously learn and understand how our software works
  • Apply your knowledge towards teaching customers how to use Stuller’s software correctly
  • Assist in software testing during times of new development and contribute ideas for potential improvements
  • Create content to assist customers with the usage of Gemvision software in the form of knowledge-based articles and videos.
  • Assist the education teams with on-site training sessions


Qualifications:

Skills:

  • Excellent verbal and written communication skills
  • High level customer service skills
  • Strong background in technical support
  • Strong problem-solving skills
  • Ability to multi-task while working with customers

 

Qualities:

  • Vibrant personality with the ability to connect with customers
  • Integrity in business practices and when working with others
  • Hunger for continuous improvement personally and professionally 


Experience:

  • Requires a High School Diploma or equivalent GED, with a background in a Customer Support role and/or technical support role.
  • A background in Mathematics, 3D Modeling, and/or Jewelry production would be very beneficial. Knowledge of NURBS or Sub-division modeling is not required but would be considered a desirable skill set.
  • 1-3 Years’ Experience
  • Experience with JIRA or similar Service Desk tool
  • Phone/Email Communication
  • Windows Operating System
  • Ticketing Support Systems
  • NURBS/Sub-division Modeling
  • Familiarity with Gemvision products and services is a plus.


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: April 11, 2022
Application Deadline: June 13, 2022
Job Type: Full-time