Work with clients to understand their business processes and strategies as it relates to Salesforce. com
Research, evaluate, and implement existing applications and/or customized solutions for internal or client-facing projects
Design, configure and deploy Salesforce to customers and customize modules to their specific business needs independently or with a team
Reliably deliver Salesforce Administration solutions to clients, with minimal oversightProduce estimates at a component level
Discover, document, and analyze key processes
Build reports and dashboards, as needed, to gauge project success
Provide training on new customizations or new implementations to customers
May work on concurrent projects at various stages in their life cycle
May participate on data conversions during project life cycle
Effectively manage customer expectations and communicate status updates of projects to various stakeholders, i. e. , internal CGI management, and external customers of varying levels of management
Qualifications:
Should have 2-5 years of business analyst, functional analyst or project management experience
Proficient in gathering requirements and working with business owners.
Proficient in Requirement documentation and articulating them with design, development and testing teams.
Proficient in writing, Business Requirements Documents (BRDs), Use Cases and Modeling techniques.
Thorough understanding of the software development lifecycle.
Excellent interpersonal skills including the ability to work with diverse personality types and understand technical issues
Demonstrated skills in developing training and delivering training sessions
Independently solves new and familiar problems without introducing regressions
Strong oral and written presentation skills
Adaptability to work independently or in a team environment at various times
Proven ability to learn technical concepts and translate them to the appropriate audience
Self-directed, organized, and detail-oriented with an eye toward high quality, on time work
Strong collaboration and thought leadership skills; ability to work with teams of people of varying skill level
Travel flexibility both local and out of state to client site approximately 10 to 20%, when needed (post pandemic)
Bachelor's Degree in Information Sciences, Business or relevant discipline
