Enrollment Marketing Associate

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Enrollment Marketing Associate

@ SchoolMint

Job Description

  • SchoolMint is actively searching for a Customer Experience Analyst to join our Enrollment Consulting team.  
  • We are looking for a professional with previous Education, Consulting, Marketing or Customer Service Quality Assurance experience.
  • The Customer Experience Analyst conducts research and provides detailed analysis to our customers, helping them improve their customer service and school recruitment experiences.  
  • The Analyst will serve as a key member of the services team and will be called upon to help develop growth strategies that can allow SchoolMint to help more clients.  
  • The right candidate possesses endless curiosity and passion for understanding customer perceptions and behaviors. 
  • You have expertise in customer service best practices and identifying opportunities for organizations to improve their services to their clients.  
  • You have a consultative approach to problems and can connect disparate points of data into compelling insights and recommendations.  
  • You are a creative problem-solver who seeks to deeply understand the business so that you can define the most meaningful and strategic research studies that facilitate informed decision making.


What You Will Do:

  • Conduct customer service audits of clients
  • Conduct survey analysis, identify insights and opportunities, and devise recommendations that will inform business decisions aimed at improving the enrollment experience
  • Engage in secret shopper audits at customer locations.
  • Act as a thought partner to clients, in collaboration with the Supervisor.
  • Deliver timely, error-free and high-quality projects.
  • Under supervision, create reports and presentations for customers on their performance in customer service and secret shopper audits.
  • Responds to customer inquiries regarding the status of current projects.
  • Participate in the execution of quantitative research studies with clients.
  • Conduct internet research on client opportunities and client programs
  • Supporting the Chief Enrollment Officer with any daily project  needs and ongoing, long-term projects


Qualifications:

About You:

  • 3+ years of experience in marketing, customer experience analysis or consulting. 
  • Ability to travel up to 20% of the time
  • Has a client-focused, consultative approach for project management --- not just an order taker, but is able to suggest alternate approaches and provide strategic insights that meet client needs.
  • Grasps key issues quickly, understands the "big picture", and links market research insights to larger business issues relevant to client needs.
  • Demonstrates excellent written and verbal communication skills and is effective in a variety of presentation settings.
  • Ability to learn quickly and work independently with minimum guidance
  • Ability to exercise judgment and work in a fast paced environment
  • Has a strong commitment to quality.
  • Has a proven track record of meeting or exceeding target goals.
  • BA/BS degree in Marketing, Education, Communications, or a related field of study required


How to Apply:

Apply online at https://schoolmint.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: August 04, 2022
Application Deadline: September 06, 2022
Job Type: Full-time