Driver Support Associate Manager (in office)

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Driver Support Associate Manager (in office)

@ Waitr

Employee Development & Leadership

  • Continuous employee development and exceptional leadership enhances employee engagement, knowledge, skills, and morale, ultimately leading to excellent driver and dispatch experience. The Associate Manager of Driver Support is responsible for promoting Waitr culture throughout those first impressions.

Quality Management

  • Structures for performance management are enforced. The Associate Manager of Driver Support is involved with periodical calibration meetings to ensure that all scheduling is consistent with need and expected efficiency and process changes are represented in training materials and that Driver Support evaluations are consistent with current training practices.

Dispatch and Driver Care

  • The Associate Manager of Driver Support coaches new Driver Support agents and Team Leads to produce high quality support for all drivers and maintains existing processes to ensure that all employees are aligned with company policies to provide a quality experience to all drivers and customers. 

Process Improvement

  • The Associate Manager of Driver Support is responsible for creating new and improving upon existing policies and  training materials through soliciting feedback from trainees and other stakeholders. These training materials are incorporated into training sessions.  The Associate Manager of Driver Support is also responsible for continued improvement in efficiency of scheduling and labor management across the department.

Direction Exercised

  • Directly supervises exempt and/or non-exempt staff in accordance with company policies and applicable State and Federal Laws.
  • Responsibilities include, but are not limited to:
    • Effectively interviewing, hiring, terminating, and training employees; 
    • Planning, assigning, and directing work;
    • Appraising performance;
    • Rewarding and coaching employees;
    • Addressing complaints and resolving problems;
    • Supporting and encouraging the development and engagement of team members.
  • Strong teaching abilities, team management, and a history of execution will be critical to succeeding.


Physical Demands

  • Standard office work, including the need to stand for extended periods of time while presenting. 


Additional Responsibilities

  • Work Hours: This is a full-time position. Days and hours of work vary. Evening and weekend work will be required as job duties demand.Travel: [10%]
  • # of Direct Reports: # of direct reports: up to 15
  • # of Indirect Reports: Up to 60


Qualifications:

  • Associate’s Degree (AA) or equivalent from a two-year college or technical school, or one or more years of related experience and/or training, or an equivalent combination of education and experience.
  • 2-3 years of managing large, hourly workforces is a positive for this role experience.


Preferred Education and Experience

  • Bachelor’s Degree (BA) or equivalent from a four-year college or technical school, or three or more years of related experience and/or training.
  • Experience in scheduling software.


Core Competencies

  • Nimble: You move fast and accurately in a dynamic environment.
  • Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.
  • Innovator: Generates and recognizes creative solutions in varying work situations.
  • Team Player: Collaboration and strong communication skills.
  • Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
  • Results-Oriented: Productively focuses time and resources on activities to produce quality results.
  • Forward-Thinking: Problem solver, do whatever it takes attitude.
  • Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
  • Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities. 


How to Apply:

Apply online at https://waitrapp.com/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: December 28, 2021
Application Deadline: January 28, 2022