Driver Support Agents are a lot like 911 dispatchers. They’re cool, calm, and collected. When things get crazy here at Waitr, they’re the ones directing traffic and keeping drivers/restaurants from losing their minds.
Essential Functions
Communicating with restaurants and drivers
Customer service via telephone and chat support
Internal account management and technical support
Provide support for diners, restaurants, and drivers via chat support or telephone
Dispatch drivers and manage exceptions within markets
Qualifications:
Qualifications
Being a Driver Support Agent requires dedication, exceptional communication skills, a thick skin and a great sense of humor.
We’re looking for motivated agents with entrepreneurial mindsets to join our team.
Previous employment experience in the restaurant industry or customer service is a must.
Call center, retail or hospitality experience is a plus.
Detail oriented, customer focused multitasker
Able to communicate clearly and concisely over the phone and through live chat
Good working knowledge of grammar, spelling, and punctuation
Technical Support
Stress management skills
Core Competencies
Nimble: You move fast and accurately in a dynamic environment.
Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.
Innovator: Generates and recognizes creative solutions in varying work situations.
Team Player: Collaboration and strong communication skills.
Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
Results-Oriented: Productively focuses time and resources on activities to produce quality results.
Forward-Thinking: Problem solver, do whatever it takes attitude.
Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities.
