Driver Support Agent


Driver Support Agent

@ Waitr

Job Summary:

  • Driver Support Agents are a lot like 911 dispatchers. They’re cool, calm, and collected. When things get crazy here at Waitr, they’re the ones directing traffic and keeping drivers/restaurants from losing their minds. 

Essential Functions

  • Communicating with restaurants and drivers 
  • Customer service via telephone and chat support 
  • Internal account management and technical support 
  • Provide support for diners, restaurants, and drivers via chat support or telephone
  • Dispatch drivers and manage exceptions within markets



  • Being a Driver Support Agent requires dedication, exceptional communication skills, a thick skin and a great sense of humor.
  • We’re looking for motivated agents with entrepreneurial mindsets to join our team.
  • Previous employment experience in the restaurant industry or customer service is a must.
  • Call center, retail or hospitality experience is a plus. 
  • Detail oriented, customer focused multitasker 
  • Able to communicate clearly and concisely over the phone and through live chat
  • Good working knowledge of grammar, spelling, and punctuation 
  • Technical Support 
  • Stress management skills

Core Competencies

  • Nimble: You move fast and accurately in a dynamic environment.
  • Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.
  • Innovator: Generates and recognizes creative solutions in varying work situations.
  • Team Player: Collaboration and strong communication skills.
  • Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
  • Results-Oriented: Productively focuses time and resources on activities to produce quality results.
  • Forward-Thinking: Problem solver, do whatever it takes attitude.
  • Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
  • Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities. 

How to Apply:

Apply online at

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Location: Lafayette, LA
Date Posted: March 18, 2022
Application Deadline: May 19, 2022
Job Type: Part-time