Dispatch Team Lead


Dispatch Team Lead

@ Waitr

  • Employee Development & Leadership - Continuous employee development and exceptional leadership enhances employee engagement, knowledge, skills, and morale, ultimately leading to excellent customer service. The Team Leads lead and develop Dispatcher agents by setting clear performance expectations and holding Agents accountable. In addition, he/she identifies and provides feedback to direct reports through one-on-one meetings, personal development plans, and coaching opportunities. 

  • Quality Management - Structures for performance management are enforced. The Dispatch Team Lead keeps track of Dispatch performance metrics uses performance data feedback gathered to identify trends, guiding process improvement. The Team Lead also leverages this information to provide appropriate coaching to Dispatch Agents. 

  • Dispatch Care - The Team Lead coaches new Dispatch agents to produce high quality dispatching for all orders and maintains existing processes to ensure that all orders are being assigned as efficiently and effectively as possible while continuously striving to build up morale within the department. 


Required Education and Experience 

  • High School Diploma or equivalent.


Preferred Education and Experience 

  • Bachelor’s degree.
  • Experience in Operations Management, Strategy Consulting, or program with similar quantitative rigor.
  • Prior management experience. 

Core Competencies

  • Nimble: You move fast and accurately in a dynamic environment.
  • Logistical: Proactively seeks and finds ways to provide the highest standards of efficiency.
  • Innovator: Generates and recognizes creative solutions in varying work situations.
  • Team Player: Collaboration and strong communication skills.
  • Effective Communicator: Demonstrates open, honest and respectful written and verbal communication.
  • Results-Oriented: Productively focuses time and resources on activities to produce quality results.
  • Forward-Thinking: Problem solver, do whatever it takes attitude.
  • Strategic Thinker: Views events and possibilities from multiple perspectives. Understands the bigger picture and the interdependencies and effects of other systems.
  • Ethical: Maintains and promotes individual and organization integrity and values in the conduct of all activities. 

How to Apply:

Apply online at https://waitrapp.com/careers

Visit Site to Apply

Location: Lafayette, LA
Date Posted: November 16, 2021
Application Deadline: December 16, 2021