Director of Solutions Engineering


Director of Solutions Engineering

Lead, mentor, recruit and develop a diverse and effective Solutions Engineering team of client services-focused software engineers.
Assist our Solutions Engineers in building trust with prospects, clients, and partners as they serve as the hands-on technical resources and drivers for our client facing interactions
From time to time, dive into engineering documentation to determine the feasibility of implementation requests and write code to test potential integrations with the Shogun Frontend software
Establish direction and performance standards, and drive initiatives and programs to actively support the team’s career development. Refine and scale core Solutions Engineering processes like client discovery, technical qualification, custom demos, workshops, and proof-of-concepts
Develop an internal and external technical FAQ to enable team members, partners, and clients to access key information.
Provide input on product roadmap.


At least 5+ years of prior experience as a software engineer, with 3+ years experience in building and leading teams in a SaaS software product company
Proven ability to tie team goals to the strategic objectives of the product and company
Proficiency in HTML, CSS, Javascript
Strong written and verbal communication skills, including the ability to explain complex concepts simply
Experience working with React and Typescript
Experience completing complex eCommerce builds or integrations
Previous experience working in a startup and/or fast-paced organization.

How to Apply:

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Location: Lafayette, LA
Date Posted: December 21, 2020
Application Deadline: January 21, 2021