Digital Technical Support
Entering, tracking, and communicating all issues that require follow up.
Ensure prompt follow up with internal and external customers for reported issues.
Research, analyze, and document issues encountered by customers and verify fixes.
Review new features and designs to ensure functionality, performance, and usability.
Communicate all new features and changes to internal users.
Train other associates and sales support staff on common support issues and their resolution.
Develop, document, and maintain functional test cases.
Execute and evaluate manual or automated test cases and report test results.
Review dashboards and analytics to find potential issues and identify areas of improvement.
Research new technologies and tools to improve systems and workflow.
Ability to work independently, across multiple priorities in a fast-paced environment.
Strong Customer Service and detail orientation.
Ability to create clear, concise detail-oriented testing plans and test cases.
Ability to work independently and be task focused, across multiple priorities in a fast-paced environment.
1+ years of relevant interacting with customers in some capacity (via phone, chat, in person, etc.)
Advanced knowledge of Microsoft Outlook and Excel.
Excellent verbal and written communication skills in order to liaison between development, customers, and management.
Ability to understand and create testing plans from specifications or verbal communications.
Experience with Agile methodologies a plus.
How to Apply:
Apply online at https://www.stuller.com/careers/
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