Digital Tech Support

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Digital Tech Support

@ Stuller

  • Entering, tracking, and communicating all issues that require follow up. 
  • Ensure prompt follow up with internal and external customers for reported issues. 
  • Research, analyze, and document issues encountered by customers and verify fixes. 
  • Review new features and designs to ensure functionality, performance, and usability. 
  • Communicate all new features and changes to internal users. 
  • Train other associates and sales support staff on common support issues and their resolution. 
  • Develop, document, and maintain functional test cases. 
  • Execute and evaluate manual or automated test cases and report test results. 
  • Review dashboards and analytics to find potential issues and identify areas of improvement. 
  • Research new technologies and tools to improve systems and workflow. 


Qualifications:

Skills:  

  • Ability to work independently, across multiple priorities in a fast-paced environment. 
  • Strong Customer Service and detail orientation. 
  • Ability to create clear, concise detail-oriented testing plans and test cases. 
  • Ability to work independently and be task focused, across multiple priorities in a fast-paced environment. 

 
Experience:  

  • Bachelor’s degree. 
  • 1+ years of relevant interacting with customers in some capacity (via phone, chat, in person, etc.) 
  • Advanced knowledge of Microsoft Outlook and Excel. 
  • Excellent verbal and written communication skills in order to liaison between development, customers, and management. 
  • Ability to understand and create testing plans from specifications or verbal communications. 
  • Familiarity with SQL, C#, PowerShell, XML, HTML, and JavaScript a plus. 
  • Experience with Agile methodologies a plus. 


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: October 18, 2021
Application Deadline: December 20, 2021