Diamonds & Gemstones Service Specialist


Diamonds & Gemstones Service Specialist

@ Stuller


  • We are looking for a Service Specialist for a dynamic & high-performing Diamonds & Gemstone Department at Stuller.  
  • Service Specialist will be responsible for servicing clients to assist in growing their business over the phone, email, and via web-based presentations.  
  • You will be responsible for servicing diamond and gemstone customers with WORLD CLASS customer service to build lasting relationships and retention of their business.  
  • The ideal candidate has a history of outstanding customer service, great personality and a love to assist and problem solve to maintain a lasting relationship. 

Essential Duties & Responsibilities: 

  • Outbound calls on consignment inventory. 
  • Quote on open sales opportunities through the process until sale is confirmed.  
  • Respond to issues aiming to customer contentment and the preservation of the Stuller reputation. 
  • Collaborate with sales teams to assure exceptional service for all account bases. 
  • Provide world class service for incoming calls on ACD line. 
  • Maintain accurate documentation in CRM system. 
  • Assist in maintaining daily inventory. 
  • Maintain positive synergy between D&G inventory control, buying, & QA teams to maximize sales opportunities. 



  • Excellent communication/presentation skills and ability to build relationships. 
  • Organizational and time-management skills. 
  • A business acumen. 
  • Team Player. 
  • Enthusiastic and passionate. 


  • Vibrant personality with the ability to connect with customers  
  • Integrity in business practices and when working with others 
  • Hunger for continuous improvement personally and professionally


  • Proven experience as a customer service executive.
  • Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus. 

How to Apply:

Apply online at

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Location: Lafayette, LA
Date Posted: April 28, 2023
Application Deadline: July 03, 2023
Job Type: Full-time