The Customer Experience Diamonds and Gemstones Sales Manager is responsible for managing the company's Diamonds and Gemstones Sales Team.
This vital role executes current processes and strategies to increase sales in our loose stone assortments. This includes leading the Diamond and Gemstone specialist team while collaborating closely with various departments within the company.
With a focus on developing relationships with our existing customers as well as prospecting for new opportunities, the Stuller Diamond and Gemstone Team’s goal is to raise the bar within the industry.
As the leader of the team, the Sales Manager will be responsible for executing strategic business plans to grow and enhance the Customer Experience while creating awareness for our loose stone collections.
The leader will report the productivity of the team through data analysis and tracking of individual and team performance.
This position leads by example and is continuously coaching and mentoring.
Essential Job Duties:
Work collaboratively throughout the organization to develop and implement sales strategies and programs.
Hire, train, and develop the Diamond and Gemstone Specialists Team.
Report on accountability using metrics for service level, technical skills, and knowledge within the team.
Communicate and enhance KPI’s and sales goals, aligned with company growth goals; target and penetrate competitive markets.
Team evaluations: participation in coaching, raise review process, termination.
Present and facilitate discussions on selling strategies, products, and programs to internal and external customers.
Team organization and communication; continual growth in sales practices and policies.
Create standards for loose-stone customer management and relationship building.
Orchestrate successful sales and promotional campaigns.
Attend customer visits, tradeshows, and Stuller-sponsored selling events.
Excellent verbal and written communication skills, including oral presentations.
Ability to manage, train, and motivate teams.
Ability to multi-task and respond quickly in a fast-paced environment.
Strong problem-solving and negotiation skills.
Customer-centric with an ability to quickly recognize and address customer service and experience challenges.
Proficient in Microsoft Office suite of products, especially Outlook and Excel.
Dynamic Personality that builds excitement and motivation within the team.
Passion for Stuller customers, employees, and the Diamond and Gemstone industry.
Integrity in business practices and when working with others.
Positive, resilient attitude.
Bachelor of Marketing, Sales, or Business Development, or 5-10 years of related work experience.
5-7+ years of Sales and Marketing Experience.
Minimum 5 years experience in a high-volume customer sales and service environment.
GIA GG accreditations are preferred but not required, in lieu of a commitment to acquiring GIA Diamond and Gemstone accreditations.
Salesforce™ experience preferred or experience with other CRM software systems.