Diamonds & Gemstones Customer Specialist

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Diamonds & Gemstones Customer Specialist

@ Stuller

  • Daily Auditing and reconciling of Diamond and Gemstones inventory using scanning tools and equipment
  • Processing customer returns
  • Proactive outreach to customer to resolve product returns
  • Receiving customer orders via phone, email, and chat then processing those orders via order entry systems
  • Maintaining customer info and data in CRM (Salesforce)
  • Negotiating with the customer on behalf of Stuller on buying diamonds they are hoping to sell us.
  • Work cross functionally with other departments to fulfill customer requests and requirements
  • Taking inbound customer sales calls when call volume is high or support is needed
  • Complete GIA Classes
  • Attend trade shows


Qualifications:

Skills:

  • Excellent at multitasking and managing multiple priorities
  • Proficient in Microsoft Outlook and common computer web search solutions and other software
  • Basic math skills
  • Excellent written and verbal communication skills to effectively communicate with the customer


Qualities:

  • Ability to work independently the majority of the time
  • Must be extremely accurate
  • Extremely organized
  • Proactive
  • Ability to quickly adapt to new learnings or direction
  • Professional sounding telephone voice   

 

Experience:

  • Prior experience in customer service, receiving returns, handling money, auditing   


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: November 02, 2021
Application Deadline: January 04, 2022