Diamond & Gemstone Service Specialist

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Diamond & Gemstone Service Specialist

@ Stuller

We are looking for a Service Specialist for a dynamic & high-performing Diamonds & Gemstone Department at Stuller.  Service Specialist will be responsible for servicing clients to assist in growing their business over the phone, email, and via web-based presentations.  You will be responsible for servicing diamond and gemstone customers with WORLD CLASS customer service to build lasting relationships and retention of their business.  The ideal candidate has a history of outstanding customer service, great personality and a love to assist and problem solve to maintain a lasting relationship. 

 

Essential Duties & Responsibilities:

  • Outbound calls on consignment inventory. 
  • Quote on open sales opportunities through the process until sale is confirmed.  
  • Respond to issues aiming to customer contentment and the preservation of the Stuller reputation. 
  • Collaborate with sales teams to assure exceptional service for all account bases. 
  • Provide world class service for incoming calls on ACD line. 
  • Maintain accurate documentation in CRM system. 
  • Assist in maintaining daily inventory. 
  • Maintain positive synergy between D&G inventory control, buying, & QA teams to maximize sales opportunities. 


Qualifications:

Skills:  

  • Excellent communication/presentation skills and ability to build relationships.
  • Organizational and time-management skills.
  • A business acumen.
  • Team Player.
  • Enthusiastic and passionate. 


Qualities:

  • Vibrant personality with the ability to connect with customers  
  • Integrity in business practices and when working with others 
  • Drive for continuous improvement personally and professionally? 


Experience:  

  • Proven experience as a customer service executive. 
  • Outstanding knowledge of MS Office; knowledge of CRM software (eg. Salesforce) is a plus. 


How to Apply:

Please apply at: https://secure4.saashr.com/ta/6052029.careers?CareersSearch

Visit Site to Apply

Location: Lafayette, LA
Date Posted: August 23, 2021
Application Deadline: October 22, 2021