D&G Customer Specialist

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D&G Customer Specialist

@ Stuller

Description

  • Diamond & Gemstone Sales Specialist is responsible for proactively selling diamonds to new & existing customers via outbound calling, trade show attendance, & possible travel to individual accounts.
  • Individual must also be able to field inbound ordering on an as needed basis.
  • The individual must be self-starting motivated candidate who will build programs and pricing as well as provide personal contact to build business relationships and provide exceptional customer experiences during all interactions.
  • The D&G Sales specialist will develop the knowledge through continuing education provided on the job and become fluent in the technical characteristics and terminology of both diamond and gemstones, screening, reporting and the value proposition of Stuller. 


Essential Duties & Responsibilities:

  • Daily Auditing and reconciling of Diamond and Gemstones inventory using scanning tools and equipment
  • Processing customer returns
  • Proactive outreach to customer to resolve product returns
  • Receiving customer orders via phone, email, and chat then processing those orders via order entry systems
  • Maintaining customer info and data in CRM (Salesforce)
  • Negotiating with the customer on behalf of Stuller on buying diamonds they are hoping to sell us.
  • Work cross functionally with other departments to fulfill customer requests and requirements
  • Taking inbound customer sales calls when call volume is high or support is needed
  • Complete GIA Classes
  • Attend trade shows


Qualifications:

Skills:

  • Excellent at multitasking and managing multiple priorities
  • Proficient in Microsoft Outlook and common computer web search solutions and other software
  • Basic math skills
  • Excellent written and verbal communication skills to effectively communicate with the customer


Qualities:

  • Ability to work independently the majority of the time
  • Must be extremely accurate
  • Extremely organized
  • Proactive
  • Ability to quickly adapt to new learnings or direction
  • Professional sounding telephone Voice   

 

Experience:

  • Prior experience in customer service, receiving returns, handling money, auditing   


How to Apply:

Apply online at https://www.stuller.com/careers/

Visit Site to Apply

Location: Lafayette, LA
Date Posted: June 23, 2022
Application Deadline: July 25, 2022
Job Type: Full-time